[Hiring] Director of CCM/RPM Operations @Seamless Assist

Role Description

Owns the end-to-end operational backbone of CCM and RPM programs across multiple physician practices — covering billing, compliance, reporting, and account management.

We are looking for a Director of CCM/RPM Operations to lead and own the operational backbone of our programs. This is a high-impact role responsible for the end-to-end performance of CCM and RPM across multiple practices. You will oversee billing operations, ensure compliance with CMS regulations, build reporting infrastructure, and serve as a key operational & implementation partner to physician groups. You will play a central role in making sure our programs are structured for growth while remaining audit-ready, efficient, and aligned with real-world clinical workflows. This role is ideal for someone who is not just an operator, but a builder – someone who can design systems, fix what's broken, and scale what works.

Qualifications

• 7–10+ years in healthcare operations with direct CCM and/or RPM program experience
• Strong background in revenue cycle management, Medicare Part B billing, and care management operations
• Fluency with documentation requirements, time-based billing rules, and supervision models
• Experience working with physician practices; MSO, CIN, or VBC background preferred
• Prior experience leading programs or teams
• AI fluency — actively uses AI tools to work faster and smarter; must be able to speak to specific tools and use cases at screening
• Strong written and verbal communication — exceptional written English; assessed at screening
• Must be able to work during US Central/Eastern business hours

Requirements

• Experience in cardiology or with cardiac patient populations
• Deep knowledge of CCM/RPM CPT codes: 99490, 99439, 99487, 99489, 99453, 99454, 99457, 99458
• Hands-on experience with RPM device programs
• Familiarity with Akos, HealthSnap, Prevounce, or Optimize Health
• Value-based care or ACO model experience
• Clinical background (RN, NP, or similar) — beneficial but not required

Benefits

• Compensation: $110-120K/yr.
• Type: W-2. Benefits will likely be offered.