[Hiring] Director, Inspection Operations and Optimization @OPENLANE

Role Description

We are seeking a Director, Inspection Operations and Optimization with experience in leading large-scale operational transformation and building more scalable, modern operating models. You will be part of the Field Inspection Operations team responsible for building a more scalable, efficient, and technology-enabled inspection field organization.

• Drive operational transformation at scale.
• Improve performance through data-driven decision making.
• Shape the future of field inspection operations.
• Utilize experience in territory planning, routing optimization, and workforce utilization.

Qualifications

• 8-10+ years of experience in field operations, logistics, service delivery, or related environments.
• Deep understanding of field operations, logistics, or service delivery models at scale.
• Proficiency in operational transformation, change leadership, and scalable process design.
• Ability to align territory planning, routing optimization, and workforce utilization with cost efficiency drivers.
• Expertise in capacity planning, resource forecasting, and operational performance optimization.
• Experience in building and scaling distributed field teams, including contractors and FTEs.
• Proven ability to drive cross-functional alignment across Sales, Operations, Product, and Data.
• Experience with routing, scheduling, or workforce management tools.
• Strong data fluency with the ability to translate insights into operational decisions.
• Familiarity with reporting, analytics, and performance tracking systems.
• Experience enabling operations through technology, automation, or system-driven workflows.

Requirements

• Leading the transformation of field operations into a unified, scalable, and technology-enabled operating model (50%).
• Building and implementing modern processes, workflows, and standards across field teams (30%).
• Driving data-informed decisions across routing, territory design, capacity, and SLA performance (10%).
• Establishing standardized metrics, performance visibility, and accountability across all regions (10%).

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Paid Vacation, Personal, and Sick Time.
• Paid maternity and paternity leave (US).
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
• Robust Employee Assistance Program.
• Employer paid Leap into Service Day to volunteer.
• Tuition Reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.