[Hiring] Chief Operating Officer @Volaris Group

Role Description

The Chief Operating Officer (COO) is responsible for translating the company’s strategy into disciplined execution across global day-to-day operations. Reporting to the Chief Executive Officer (CEO), the COO leads operational planning, performance management, and cross-functional execution across the company’s technology, service, and delivery environment. This role ensures scalable processes, operational excellence, customer satisfaction, and profitable growth centered on casino management systems and related service operations.

Roles & Responsibilities

• Drive the integration of this company into Volaris, align with best practices and set up the framework to achieve the IM.
• Partner with the CEO and executive team to translate strategic priorities into operating plans, initiatives, timelines, and measurable outcomes across the company’s global business.
• Develop and lead an operating cadence that prepares the team for Quarterly Strategic Reviews (QSRs), ensuring the VBU’s financial performance—particularly CORE and Organic Growth—is tracked rigorously and is meeting or exceeding stated forecasts through proactive review, accountability, and corrective action.
• Establish an operating rhythm across regions and functions, including KPIs, business reviews, planning cycles, and cross-functional governance that drives accountability and alignment.
• Oversee the effective delivery, implementation, and support of casino management systems to ensure high customer satisfaction, system reliability, and operational excellence.
• Strengthen customer support and service operations, ensuring responsiveness, issue resolution, and long-term client retention across multiple markets.
• Standardize and improve operational processes across corporate, technical, implementation, and service teams to increase efficiency, quality, and scalability.
• Support execution across multiple countries and regulatory environments, ensuring operational consistency while adapting to local business needs.
• Oversee implementation planning, onboarding, post-go-live support, and ongoing service delivery to strengthen customer outcomes and retention.
• Collaborate with CEO and finance leadership on operating budgets, cost controls, investment prioritization, and margin improvement initiatives.
• Ensure operations meet applicable regulatory, contractual, quality, and internal control requirements relevant to casino management systems and international business operations.
• Improve operational systems, dashboards, and reporting to strengthen visibility, forecasting, and executive decision-making.
• Identify, evaluate, and lead AI initiatives that enhance operational efficiency, improve decision-making, strengthen customer experience, and support scalable growth across the business.
• Build and lead high-performing teams, coach functional leaders, strengthen succession depth, and foster a culture of accountability, collaboration, and continuous improvement.
• Serve as a key executive in identifying, reviewing, and assessing potential acquisition targets; partner with the CEO and leadership team to evaluate M&A opportunities, support operational due diligence, assess integration considerations, and help determine strategic and operational fit.
• Serve as a strategic partner to the CEO and leadership team, stepping in to lead key initiatives, critical meetings, or business continuity efforts as needed.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Technology, or a related field; MBA or equivalent advanced degree preferred.
• 15+ years of progressive senior leadership experience with significant responsibility for operations, service delivery, or multi-functional business execution.
• Demonstrated success leading operational excellence in a technology-enabled product and service environment.
• Experience supporting international operations, multi-site teams, or regionally distributed business functions.
• Strong financial and commercial acumen, including budgeting, KPI management, margin improvement, and resource prioritization.

Key Competencies

• Systems thinker with strong execution rigor; able to simplify complexity and drive clarity.
• Data-driven decision-making; comfortable with ambiguity and prioritization.
• Excellent stakeholder management and communication across executives, teams, and external partners.
• High integrity, sound judgment, and strong discretion with confidential information.
• Leader who develops talent, builds accountability, and strengthens culture.
• Knowledge of AI technologies and the ability to evaluate, prioritize, and lead implementation of AI initiatives that improve operational efficiency, decision-making, customer experience, and business scalability.
• Comfortable balancing near-term delivery with long-term capability building.

Working Conditions / Notes

• This role will require travel and the ability to support business-critical needs outside of standard working hours.
• Responsibilities may evolve as the organization grows.

Company Description

The company is a global technology provider focused on casino management systems (CMS) for the gaming and entertainment industry. The company operates internationally and serves customers across multiple jurisdictions, with a focus on CMS innovation, service, and end-to-end operational support for casino environments.