[Hiring] Centralized Dispatch Manager @Waste Management, Inc. (WM)

Role Description

This manager level position manages the day-to-day operations of centralized dispatch. This position ensures success by establishing and maintaining performance and efficiency metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational improvement opportunities with the sales, customers, experience and operations functions to maintain a high level of customer satisfaction.

• Manages the day-to-day operations of centralized dispatch.
• Assists in meeting the Area’s efficiency goals for all lines of business.
• Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
• Maintains and understands Service Machine standards.
• Delivers verbal and written disciplinary action to employees when necessary.
• Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
• Recruits, selects, hires and ensures training of dispatch employees.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree (accredited), or in lieu of degree: High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry.
• 2 years of supervisory or management experience (in addition to education requirement).

Requirements

• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.