[Hiring] Central Operations Support Executive @Amazon

Role Description

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including:

• Daily metrics monitoring
• Triggering on-field support to sellers and audits
• Stakeholder management, within and outside of Amazon
• Rolling out new processes
• Running central control centres

The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence to norms and practices
• Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience
• Willing to work on weekends

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Requirements

• Experience with SQL

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.