[Hiring] Business Process Manager @General Dynamics Information Technology

Role Description

The Business Process Manager will lead a small team of program/business analysts responsible for the back-office operations that help keep our ICAM program running smoothly. You will own back-office processes and improvement, coach analysts, and be a key interface hub across program management, finance/contracts, engineering, and compliance to ensure:

• Purchase requests
• Procurements
• Asset management
• Deliverables
• Proposal development
• Subcontract management
• Senior leader communications

You will also define, document, and improve back-office workflows and templates that elevate activity and efficiency across the program. Selected candidate will provide full-time remote support.

Meaningful Work and Personal Impact:

• Reports to the Program Senior Manager; collaborates daily with PMO leads, Program People Managers, Finance/Contracts, Engineering Leadership, Security/Compliance, and Customer stakeholders.
• Manage and develop analysts who perform back-office business functions and business analyst activities; set priorities, review work, and remove roadblocks.
• Direct the establishment of clear SOPs, templates, processes, and quality bars for program deliverables; drive consistency and continuous improvement across back-office workflows.
• Oversee several back-office activities, such as:
• Purchase requests (POs)
• Hardware/software asset management lifecycle
• Program labor onboarding/offboarding and related staffing tasks
• Proposal development
• Procurements
• Interface with business support teams to facilitate data calls and task actions, such as finance, contracts, pricing, and procurement buyers.
• Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met and content is accurate.
• Help ensure program compliance with internal and external policies and administrative activities; prepare for and support audits as required.
• Translate technical information into polished content for senior leadership and customer audiences (presentations, briefings, reports).
• Facilitate cross-functional working sessions to resolve process quality issues and improve adherence to procedures.
• Supervise, review, and/or write technical/business documents, such as reports, manuals, functional descriptions, guides, policies & plans, training products, and other program deliverables.
• Partner closely with program management on messaging and executive communications; ensure messaging is clear, concise, and on brand with the program’s high standards of both verbal and written communication delivery.

Qualifications

• Education: Bachelor’s Degree (An additional 4 years of experience may be substituted in lieu of degree).
• Experience: 5+ years related experience.
• Clearance: Active or ability to obtain Secret security clearance.
• Certification: ITIL 4 Foundation.

Requirements

• Proven experience supporting business/process operations, program analysis, or PMO roles.
• Demonstrated experience leading business process operations in enterprise IT programs.
• Advanced proficiency with Microsoft Office Suite and collaboration tools; hands-on with SharePoint repositories.
• Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers.
• Proficiency leveraging AI LLM for task efficiency and productivity.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Award-winning culture of innovation and a military-friendly workplace.
• Flex work weeks where possible.
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.