[Hiring] Business Operations Specialist @Salsify

Role Description

As an operational partner within our GTM ecosystem, you understand Salsify’s product, our field dynamics, and our cross-functional delivery motions. Reporting directly to the Senior Manager of GTM Operations, you will support the day-to-day execution of our commercial and services operations engine, focusing on operational coordination, services capacity planning, and team collaboration rather than deep technical data modeling or heavy system architecture.

Your objective is to leverage your organizational skills and collaborative mindset to keep our sales, marketing, and global services teams running efficiently. You will assist with GTM request triage, help coordinate tool access, manage staffing allocation tracking, maintain operational playbooks, and support general team needs using Google Sheets and core GTM tools.

To maintain operational focus, the Senior Manager of GTM Operations will act as your strategic shield, handling high-level program escalations, technical roadblocks, and cross-departmental prioritization conflicts on your behalf.

Qualifications

• Seamless Services Capacity Planning
• High Team Collaboration & Growth
• Effective Upward Collaboration
• Reliable Operational Backup

Requirements

• Facilitate the day-to-day tracking, workload coordination, and delivery scheduling for active services engagements within Kimble.
• Partner with Services and Sales leadership to maintain visibility into team bandwidth and project staffing.
• Facilitate the day-to-day processing of incoming field enablement and operational requests.
• Act as a central, collaborative hub between Sales, Marketing, Global Services, and Revenue Operations.
• Maintain and organize standard operating procedures (SOPs), service playbooks, and change logs in Confluence and Google Docs.
• Assist in gathering, organizing, and formatting operational inputs using Google Sheets.
• Assist in managing consultant availability, scheduling, and project assignments within Kimble.
• Coordinate administrative steps as deals transition from sales to active implementation.
• Utilize Google Sheets to consolidate data, build tracking templates, and format routine operational summaries.
• Provide basic administrative support across core GTM and Services platforms.
• Act as a helpful first line of contact for day-to-day operational inquiries.
• Maintain regular touch-points with delivery leads, sales reps, and marketing managers.
• Proactively provide coverage, administrative backup, and operational support across other areas of the operations team.

Benefits

• Competitive and equitable market rates.
• Performance and proficiency-based pay.
• Proactive adjustments to compensation based on market changes.
• Equity in the form of stock options for all employees.
• Participation in the Total Rewards plan, including health & medical benefits, PTO, and more.