[Hiring] Business Operations Specialist @Varicent

Role Description

The aim of our R&D Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves:

• Coordinating procurement
• Managing vendor relationships
• Tracking critical metrics
• Driving compliance and governance programs

We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily cloud cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to focus on delivery by handling the operational backbone that keeps everything running.

Qualifications

• 3–6+ years of experience in an operations, project coordination, or business analyst role, preferably within a software or technology organization
• Strong organizational and time-management skills, with the ability to manage multiple concurrent workstreams
• Proven ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams
• Experience working in or alongside Agile/Scrum development teams
• Strong verbal and written communication skills, including experience preparing management-level presentations and metric reports
• Experience with vendor management, procurement processes, and contract coordination
• Proficiency with JIRA for ticket tracking and project coordination
• Familiarity with cloud platforms (AWS, IBM, or Azure) at a conceptual level for cost monitoring purposes
• Advanced proficiency in Microsoft Excel, including pivot tables, charting and graphing, advanced formulas (e.g., XLOOKUP, INDEX/MATCH, array formulas), and data analytics techniques for deriving insights from operational datasets
• Strong proficiency in Microsoft PowerPoint, with the ability to build clear, visually compelling presentations
• Experience with project and work management platforms such as Monday.com, Asana, or equivalent tools for coordinating tasks and team workflows
• Working understanding of basic database querying concepts, including the ability to read and construct simple SQL SELECT queries for data retrieval and reporting purposes
• Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams interact within a product organization
• CEFR B2 level English proficiency or higher is required
• Ability to work effectively in cross-functional teams

Requirements

• Frequent Metrics Reporting – Maintain and update numerous source files used for weekly reporting, these will come from a variety of tools, teams, and processes.
• Cloud Cost Controls – Perform regular monitoring of R&D cloud spend; coordinate with R&D teams on individual spending overages; track the cost impact of new and ongoing projects; produce weekly cloud spend health reports.
• Escalations Management – Intake escalations coming from Support, Sales, Services, and other internal teams; update and manage JIRA tickets escalated to the R&D team.
• Translation Coordination – Coordinate regular translation projects between the R&D and vendor.
• Procurement Coordination – Act as the coordination layer for procurement activities by aligning with procurement managers, legal, security, and R&D teams; manage timelines, facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure well-rounded selection decisions.
• Internal Accounting & Vendor Management – Maintain tracking of different vendor products to ensure that renewals and usage align with our agreements, coordinate any billing related items vendors, and expense related items within the team.
• Meeting Coordination – Facilitate recurring weekly meetings for various internal groups; take and distribute meeting notes; update required tools such as slides, Monday.com, or equivalent platforms.
• Development Hours Logging – Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects.
• Accessibility Compliance – Support client’s accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps.
• Security & Compliance – Coordinate with the Compliance team to ensure all outstanding training and security tests are completed across R&D teams. Review open-source tooling for compliance eligibility and direct product security escalations to the appropriate R&D team.
• People Programs & Events – Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run smoothly and that budgets and payments are properly arranged.

Benefits

• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with the latest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities