[Hiring] Business Operations Specialist @Anna Autism Care

Role Description

The Business Operations Specialist is the operational utility player of ANNA — the person who keeps the machine running across our People function, our long tail of important projects, and the senior leaders this role supports. You will partner closely with our Director of People Operations and work across leadership functions to ensure that operational details are handled cleanly, that no ball gets dropped, and that our company runs a little tighter and a little faster every quarter you're here.

• People Operations execution:
  • Own the day-to-day employee lifecycle, run onboarding and offboarding, and keep HR data audit-ready.
• Long tail of important operational projects:
  • Vendor onboarding and tracking, license management, internal comms, leadership offsite logistics, ad-hoc research, and more.
• Executive support and chief-of-staff-style work:
  • Calendar ownership, meeting prep and follow-up, travel logistics, inbox triage on request.

What makes this role different is the explicit expectation of AI fluency. You will be a heavy daily user of Claude — building automations, projects, and Cowork workspaces; stitching tools together via MCP; and turning repetitive operational work into reliable, documented workflows.

Qualifications

• 3+ years of experience in operations, business operations, executive operations, chief-of-staff support, executive assistance, People Operations, or HR coordination at a fast-paced company.
• Demonstrated comfort supporting senior leaders directly — calendar management, meeting prep, follow-through, travel and logistics.
• Strong daily, hands-on use of generative AI tools (Claude preferred; ChatGPT, Gemini, Copilot acceptable).
• Excellent written English; clean, warm, professional communication on email, Slack, and async docs.
• Proven ability to work full-time US Eastern hours (approx. 9pm – 6am Philippine Time) and a stable, reliable home work setup.
• High standard for accuracy and discretion — you treat sensitive company and employee data with appropriate care.

Requirements

• Fluency with at least one major ATS (Ashby strongly preferred; Greenhouse, Lever, Workday acceptable) and at least one HRIS (Rippling, Gusto, Justworks, BambooHR, Workday, etc.).
• Experience supporting US-based startups or scale-ups from the Philippines.
• Experience in healthcare, behavioral health, or another regulated industry.
• Familiarity with MCP servers, Claude Projects, Cowork, and stitching AI tools to systems like Asana, SharePoint, Microsoft 365, or Salesforce.
• Experience in a high-growth or scaling startup environment.
• Comfort with light SQL, spreadsheet formulas, or no-code automation tools (Zapier, Make, Airtable automations).
• Experience drafting or maintaining HR policy documents, vendor contracts, or operational SOPs.

Benefits

• Flexible PTO; US holidays observed.
• Full access to Claude (Pro) and supporting AI tooling provided.

Company Description

ANNA (Allied Network for Neurodevelopmental Advancement) is a high-growth, US-based startup providing ABA services to young autistic children (under age 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate centers across Massachusetts and are scaling fast.