[Hiring] Business Operations Manager @Infostrux Solutions

Role Description

We are seeking a strategic and hands-on Business Operations Manager to help scale the engine that powers Infostrux. Reporting into senior leadership, you will be the connective tissue between our people, processes, and systems, turning ambiguity into structure and helping the business run more efficiently as we continue to grow. You will own and improve the operational backbone of a fast-paced consulting firm, including internal tooling, business performance reporting, governance, and cross-functional initiatives that span delivery, sales, finance, and people operations.

The ideal candidate brings the analytical rigour of a consultant, the systems-thinking of an operator, and the comfort with technology that comes from working in a data-driven environment. You thrive in environments where playbooks need to be written, not just followed, and you find energy in solving messy problems that cross team boundaries. Above all, you understand that great operations are the multiplier behind great teams, and you take pride in building the systems that let everyone else do their best work.

What you'll get to do:

• Operational Strategy & Planning: Partner with the leadership team on annual and quarterly planning, OKR setting, and execution tracking. Translate strategic priorities into operational roadmaps and ensure the right systems, metrics, and rituals exist to drive accountability.
• Process Design & Optimization: Identify friction points across the business and design scalable processes that improve efficiency, reduce manual work, and support growth. Lead continuous improvement initiatives spanning delivery, sales, recruiting, and back-office functions.
• Business Systems & Tooling: Own the internal tooling stack (CRM, time tracking, project management, business intelligence) end-to-end. Evaluate, implement, and integrate tools that scale with the business and ensure they are adopted and used effectively across teams.
• Performance Metrics & Reporting: Define the KPIs that matter, build the dashboards that surface them, and create the reporting cadences that keep leadership informed. Turn raw operational and financial data into clear narratives and recommendations.
• Cross-Functional Program Management: Lead high-impact, cross-functional initiatives—from launching a new service offering to rolling out a new operating model. Bring structure, communication, and momentum to programs that touch multiple teams.
• Sales & Delivery Operations: Support the commercial engine by improving pipeline hygiene, refining proposal and SOW processes, and ensuring smooth handoffs between sales and delivery. Help track engagement margins, forecast accuracy, and project health.
• Financial & Vendor Operations: Partner with finance on budgeting, forecasting, and operational reporting. Manage key vendor and software relationships, optimize spend, and ensure contract renewals are handled proactively.
• Scaling the Playbook & Governance: Document how we work. Build the runbooks, templates, and onboarding materials that allow Infostrux to scale without losing the quality and culture that make us who we are. Oversee the company's internal governance and compliance program, ensuring policies, controls, and certifications (e.g., SOC 2, ISO, privacy frameworks) are kept current, audit-ready, and embedded into how teams operate day to day.

Qualifications

• 5-9 years of progressive experience in business operations, strategy & operations, or management consulting, with at least part of that experience inside a consulting firm or professional services/technology company.
• A consultative, structured approach to problem-solving—you can scope a messy problem, build a hypothesis, gather data, and drive to a recommendation without needing perfect inputs.
• Strong analytical and quantitative skills, with fluency in spreadsheets and a working comfort with BI tools (e.g., Sigma, Tableau, Power BI, or similar). SQL skills are a strong plus.
• Hands-on experience implementing or administering core business systems such as CRMs (e.g., HubSpot, Salesforce) and project/work management tools.
• Demonstrated ability to lead cross-functional initiatives, manage competing priorities, and drive programs to completion in a fast-moving environment.
• Exceptional written and verbal communication skills, with the ability to translate complex operational topics for both executive and front-line audiences.
• A high degree of ownership, attention to detail, and bias toward action—you are equally comfortable building the strategy and rolling up your sleeves to execute it.
• Familiarity with the operating model of a consulting or professional services firm (project margins, SOW lifecycle) is strongly preferred.
• Experience supporting or owning internal governance and compliance programs (e.g., SOC 2, ISO 27001, GDPR, or similar) within a tech or consulting environment.
• A collaborative, low-ego mindset and a genuine interest in helping people and teams succeed.
• A builder's mindset when it comes to AI and automation—you actively use modern AI tools, and ideally have hands-on experience designing agents, workflows, or automations that solve real operational problems.

Additional Assets

• Experience at a high-growth startup or scale-up, ideally one that has scaled from 50 to 200+ employees.
• Exposure to data, analytics, or cloud-native technology environments (Snowflake, AWS, Azure, GCP, or similar).
• PMP, Lean Six Sigma, or comparable process/program management certifications.
• Bachelor's degree in Business, Engineering, Computer Science, Economics, or a related field—or equivalent practical experience.
• Bilingual fluency in French and English is an asset.

Benefits

• You will be surrounded by some of the brightest and most accomplished technical minds in our field.
• We are a 100% remote organization, and our team members can work from the comfort of their homes, as well as anywhere abroad where they are entitled to work for up to 3 months per year.
• We offer a flexible schedule so that our team can manage their own workload and still be there for family and loved ones.
• We offer 4 weeks of vacation annually, in addition to paid personal and sick days.
• We provide a monthly bring-your-own-device allowance for each team member to choose the computer and phone of their preference.
• We invest in professional development and industry-based certifications for everyone in our team.
• We dedicate time each month to work on non-client work and collaborate on new innovative ideas.
• We promote co-working days and social events in our main locations on a regular basis.

Company Description

Infostrux is one of North America’s fastest-growing data-focused consultancies. Within 18 months of our founding in 2021, Snowflake recognized us at the highest partnership tier—a reflection of our deep expertise and impact. We help organizations unlock the value of their data by building modern, cloud-native platforms that power analytics, AI, and machine learning.

Our work spans the modern data stack—covering data engineering, architecture, integration, and modelling—with Snowflake as one of our core partners. From startups to Fortune 500s across industries like finance, health, gaming, and retail, we design and deliver scalable data solutions that enable faster, smarter, data-driven decisions.

We are proud recipients of the Great Place to Work® Certification (2026-2027), and we are equally committed to fostering a culture of trust, collaboration, and growth for our people.