[Hiring] Business Operations Lead @Headway

Role Description

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high-quality providers across the nation.

In order to do that, we’re building a world-class operations team that enables efficiency, growth, and quality. As a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

As a Business Operations Lead, you will:

• Drive complex, cross-functional initiatives that advance pod-level objectives.
• Work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders.
• Turn ambiguous problems into structured analyses, scalable processes, and clear recommendations.
• Bring analytical rigor to root-cause investigations.
• Design workflows and tooling that improve efficiency and reliability.
• Own initiatives end-to-end from scoping through delivery.

Qualifications

• 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.
• Ability to independently deconstruct complex problems into structured, testable components.
• Comfortable working through ambiguity without waiting for full clarity.
• Proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards).
• Experience in designing systems with scale in mind.
• Ability to coordinate resources and align priorities across teams.
• Motivated by the opportunity to make an impact on affordable mental healthcare.

Requirements

• Design systems anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.
• Coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.
• Take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.

Benefits

• Headway is committed to the full inclusion of all qualified individuals.
• Reasonable accommodations will be provided for persons with disabilities.