[Hiring] Business Operations Associate @LeafLink

Role Description

LeafLink is seeking a Business Operations Associate to work across an array of projects and cross-functional initiatives. Reporting directly to the Head of Business Operations, this role is highly versatile:

• You'll parachute into different parts of the business, clean up messy flows and processes, and plug into systems to get them running smoothly.
• You are as comfortable diving into data to find answers as you are rolling up your sleeves to execute directly.
• You'll leverage both quantitative and qualitative data to shape strategy, drive decisions, and build buy-in across the organization.
• No task is too small: you don't mind digging into disparate, messy, or incomplete data, and you frequently raise your hand to pick up projects in need of an owner.
• This individual will spend meaningful time on our core marketplace and banking offerings, so experience or exposure to those verticals is a plus.
• The position is fully remote.

What You’ll Be Doing

• Perform ad hoc market analyses and fill operational gaps.
• Assist in the development and maintenance of various SOPs and metrics for operations workflows, market launches, revenue-generating initiatives, and more.
• Lean-in to lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed.
• Communicate plans and outcomes to a broad range of internal stakeholders, both through written communications or presentations.
• Assist in identifying trends, patterns, and opportunities to enhance business performance and decision-making processes.
• Prepare biweekly reports on operational performance for key business lines, including marketplace and banking.
• Deep dive into data to identify trends, patterns, and opportunities, and translate findings into actionable recommendations.
• Clean up and improve existing operational processes and systems (e.g., CRM/data hygiene, reporting infrastructure) as gaps are identified.

Qualifications

• 4-5 years of experience working at startups, preferably in FinTech or B2B platforms.
• High proficiency in Excel, Salesforce, and Claude.ai, with the ability to analyze data and generate insights.
• Thrives in ambiguity and loves creating structure amid chaos.
• Extremely organized and detail-oriented, with strong written and verbal communication skills.
• A bias toward action: you love problem-solving and are always looking for better, more efficient ways of doing things.
• Proven ability to coordinate and collaborate across multiple teams and stakeholders.
• A positive attitude and belief that no task is too small.
• You excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing.
• Knowledge or interest in the cannabis industry and related policy is a plus.

Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success.
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community.
• Competitive compensation and 401k.
• Comprehensive health coverage (medical, dental, vision).
• Commuter Benefits through our Flexible Spending Account.

Base Salary Range

$65,000 — $85,000 USD