[Hiring] Associate Operations Support Specialist II @Mainspring Energy
Associate Operations Support Specialist II @Mainspring Energy
Operations
Salary $27 - $31 an ho..
Remote Location
Employment Type casual
Posted 2d ago

[Hiring] Associate Operations Support Specialist II @Mainspring Energy

2d ago - Mainspring Energy is hiring a remote Associate Operations Support Specialist II. πŸ’Έ Salary: $27 - $31 an hour πŸ“Location: PST (UTC-8)

Role Description

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

A key aspect of this role is flexibility β€” you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule

  • This role follows a 4Γ—10 schedule (four 10-hour overnight shifts per week), with two shift block options:
    • Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
    • Block B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

Responsibilities

  • Learn and understand novel electro-mechanical hardware systems and operations
  • Monitor system alerts and notifications during assigned overnight shifts
  • Follow established troubleshooting protocols to address issues
  • Execute problem-solving actions based on provided flowcharts
  • Restart hardware systems or escalate issues to senior engineering staff as needed
  • Maintain detailed logs of alerts and actions taken
  • Ensure all issues are resolved within the allotted time or escalated appropriately
  • Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

  • A Bachelor's degree in a related field is preferred
  • Previous experience in operations, dispatch, or customer support roles
  • Basic technical aptitude; prior experience with dashboards or similar systems is a plus
  • Experience working overnight shifts or in similar roles is an advantage but not required
  • Familiarity with troubleshooting hardware and software systems and technology
  • Ability to follow detailed instructions and processes
  • Strong problem-solving skills with a focus on execution
  • Attention to detail and the ability to work independently
  • Excellent communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment
  • Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Requirements

  • $27 - $31 an hour
  • This position is remote.
  • The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee.
  • Along with the base salary, Mainspring offers pre-IPO stock options + benefits.

Benefits

  • Pre-IPO stock options
  • Comprehensive benefits package
Before You Apply
️
remote Be aware of the location restriction for this remote position: PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Associate Operations Support Specialist II @Mainspring Energy
Operations
Salary $27 - $31 an ho..
Remote Location
Employment Type casual
Posted 2d ago
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remote Be aware of the location restriction for this remote position: PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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