[Hiring] Associate Operations Manager @Williams-Sonoma

Role Description

The B2B Associate Operations Manager is an integral support partner for the B2B Retail Sales team as they support the in-store trade specialists. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.

• Partner with Retail account executives as operational support in their territory-specific pipeline of business.
• Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status.
• Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs.
• Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics).
• Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks.
• Support Care Center teams with “triage” plans for customer escalations.
• Participate in account executive pipeline sales reviews.
• Execute stock checks and alternate product suggestions in partnership with the Planning team.

Qualifications

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in project management with a focus on organization of large projects.
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate with internal and external partners.
• Experienced in effective time management, problem-solving, and organizational skills.

Benefits

• A generous discount on all WSI brands.
• A 401(k) plan and other investment opportunities.
• Paid vacations, holidays, and time off to volunteer.
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
• Tax-free commuter benefits.
• A wellness program that supports your physical, financial and emotional health.
• In-person and online learning opportunities through WSI University.
• Cross-brand and cross-function career opportunities.
• Resources for self-development.
• Advisor (Mentor) program.
• Career development workshops, learning programs, and speaker series.