[Hiring] Assistant Director of Operations @Catch22

Role Description

As Assistant Director of Operations, you are a senior operational leader accountable for translating Catch22’s strategy into safe, high-quality, financially sustainable and impactful delivery across a complex portfolio within the Safer Futures Hub.

The Safer Futures Hub brings together Catch22’s specialist services that support victims of crime and young people affected by exploitation, violence, missing episodes and vulnerability. Through community, hospital and custody-based interventions, the hub provides support at critical moments to prevent harm, increase safety, strengthen victims’ access to their entitlements and create pathways to positive futures.

This role is expected to hold the following portfolio:

• County Lines Support Service
• Steps
• Kent CE
• Pan Merseyside Missing & Exploitation

You hold end-to-end responsibility for:

• Performance
• Quality
• Financial sustainability
• Risk management

You lead with autonomy and professional judgement, setting clear direction, using data, insight and service user voice to:

• Prioritise resources
• Intervene early where quality, safety, outcomes or finances are at risk

You drive continuous improvement across the portfolio, leading:

• Service redesign
• Digital transformation to scale effective approaches
• Development of more evidence-led, digitally enabled models of support for victims, young people and communities

You build strong strategic partnerships, influencing:

• Commissioners
• Sector partners to shape integrated pathways
• Place-based models and whole-system responses aligned to Catch22’s reform agenda

Your focus is on:

• Turning strategy into consistent practice and measurable impact
• Building capability through your managers
• Embedding learning into delivery
• Escalating insight, risks and recommendations to inform organisational decision-making

Requirements

• Salary: Up to £63,000 per annum
• Hours of work: Full Time, 37 hours per week
• Contract: Permanent
• Location: Home-based, with travel across the UK
• Closing Date: Closed as soon as appropriate candidates are identified

Benefits

See the benefits of working for Catch22 here .

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways:

• Improving lives on the frontline through delivery of public services
• Using our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help

With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.