[Hiring] Amazon Operations Specialist @RunRemote

Role Description

We're looking for an Amazon Operations Specialist for a UK-based consumer products company specialising in gifts, homeware, and seasonal products. If you have hands-on experience with Amazon Vendor Central, strong attention to detail, and the ability to manage product listings, compliance issues, and marketplace operations across multiple countries, keep reading!

• Manage and maintain product listings in Amazon Vendor Central across the UK, Germany, France, Italy, Spain, and US marketplaces.
• Monitor Amazon Vendor Central dashboards and internal reporting tools to identify listing errors, compliance issues, and outstanding tasks.
• Review and update product titles, descriptions, bullet points, keywords, and other listing attributes to maintain high Item Data Quality (IDQ) scores.
• Monitor product availability reports and identify issues affecting listing status, product visibility, and account health.
• Investigate and resolve suppressed, inactive, or incomplete product listings to minimise disruption to sales.
• Monitor Buy Box issues and help identify and resolve problems affecting product visibility and availability.
• Manage Amazon compliance requirements and deadlines, ensuring potential listing removals are addressed promptly.
• Raise, manage, and follow up on Amazon support cases relating to listing errors, compliance issues, and other operational concerns.
• Handle copyright claims and report unauthorised copies of the company's products through the appropriate Amazon processes.
• Maintain accurate product information and ensure listing updates are completed consistently across all relevant marketplaces.
• Create and update A+ Content using company-provided product imagery and assets.
• Use AI tools, including ChatGPT and Claude, where appropriate to support content improvement and operational tasks.
• Prioritise listing maintenance across the wider product catalogue, ensuring products receive consistent attention and issues are identified before they affect performance.
• Communicate progress, flag recurring issues, and escalate complex cases to the appropriate team member when needed.

Qualifications

• At least 5 years of relevant Amazon experience, preferably in e-commerce or wholesale import/export.
• Strong hands-on experience with Amazon Vendor Central, including product listing maintenance, case management, and troubleshooting listing errors, suppressed products, catalogue issues, and compliance problems across multiple international marketplaces.
• Proficiency in Amazon Seller Central and a clear understanding of its differences from Vendor Central.
• Strong knowledge of product listing optimisation, including titles, descriptions, bullet points, keywords, product attributes, data quality, A+ Content, and IDQ score improvement.
• Experience monitoring Amazon compliance requirements, account health, product availability, Buy Box issues, and copyright-related concerns.
• Experience using internal dashboards, reporting tools, or data connections to monitor listing performance and prioritise issues.
• Excellent attention to detail, with the ability to maintain accurate and consistent product information across multiple marketplaces.
• Strong organisational and time-management skills, with the ability to follow established processes, manage multiple priorities, work independently, and meet deadlines.
• Patience and persistence when handling repetitive tasks, complex cases, and platform-related issues.
• Sound judgement when communicating with Amazon support, particularly regarding compliance and copyright matters.
• Effective communication skills, with the ability to collaborate with a UK-based team and provide regular updates on tasks and outstanding issues.

Skills that will make you stand out:

• Experience in consumer products, gifts, homeware, or other businesses with large product catalogues.
• Experience using AI tools such as ChatGPT and Claude to support product content and operational workflows.
• Ability to identify recurring operational issues and recommend process improvements.

Benefits

• 100% remote work setup
• Great opportunities for career growth
• Opportunity to work in an amazing environment