[Hiring] Amazon Operations Manager @JobRack

Role Description

Own product launches end-to-end for Amazon brands.

We're a growing Amazon business, and we do three things on Amazon:

• Grow existing sellers through PPC and catalogue management.
• Build brands from scratch for clients (from sourcing through to launch and ongoing management).
• Launch our own Amazon brands.

We manage around 12 brands and need someone to keep operations moving as the business grows. You'll take ownership of brand-building delivery and client communication, freeing the founders from day-to-day coordination so they can focus on the wider business.

We're looking for an Operations Manager who can own brand-building operations, keep two connected pipelines moving, and make sure clients always know what's happening.

In this role, you will:

• Run the new product pipeline: move ideas through sourcing and quotes, prioritise with supply chain, and ask the product lead for more ideas when needed.
• Run the client launch pipeline: coordinate each step from product selection to launch, with clear owners, deadlines and follow-ups.
• Start with a daily 30-minute pulse check: review launch blockers, outstanding quotes, enough product ideas, and client/team Slack updates.
• Work with supply chain to keep orders, stock and logistics on track, and build forecasts from real sales data as it becomes available.
• Clear blockers promptly, chase outstanding quotes, and help the team prioritise what needs to move next.
• Coordinate catalogue, design and PPC specialists so their work is ready on time and nothing gets missed.
• Own the brand-building client journey, managing expectations and following up quickly on decisions and outstanding actions.
• Spend around half your time on client communication, including clear updates at least twice a week for active sourcing-phase clients.
• Keep trackers and regular reporting current; flag refund, stock or sales issues early, with a plan to address them.
• Improve the systems you run through clearer SOPs, better ClickUp workflows, and AI or automation where it helps.
• Run the weekly ops meeting and give the founders a concise report on progress, risks and next steps.
• Grow into wider business and agency operations, with the opportunity to build a team of one or two people.

This is a full-time role working within UK/Western European time zone (GMT/BST), with core overlap with the founders who are based in Lisbon. Some flexibility is expected for early-morning supplier comms with China and afternoon/evening client comms with Europe and US clients.

Qualifications

• A mover. Hyper-organised, hyper-focused, high-energy.
• Client-management maturity.
• People-management reflex.
• Strong AI fluency.
• 7+ years operations leadership in e-commerce, Amazon, or supply-chain-heavy business.
• An understanding of Amazon, catalogue/listing workflows and the product-to-launch process.
• Excellent organisation and follow-through.
• Excellent written English (native or near-native).
• Systems thinker.
• Strong prioritisation.
• Strong cross-team coordination.
• Self-directed.
• Based in or overlapping with EU time zone.

Requirements

• Direct Amazon FBA private label launch experience.
• Commercial awareness.
• Experience managing offshore teams.
• Experience working at a bootstrapped business or as a COO-of-one.
• Supply chain experience.
• Familiarity with Amazon-specific tooling.
• Background that includes running both client-facing and internal operations functions.

Benefits

• Starting base: $4,000/month, with on-track earnings of $6,000+/month once performance bonuses kick in.
• Target total compensation: $7,000-$8,000+/month within 12 months.
• Clear path to Operations Director within 12 months.
• Long-term upside opportunity tied to portfolio brand growth.
• Full time & fully remote (anywhere within EU time zone overlap).
• Unlimited paid time off, with a minimum expectation of 2-3 weeks per year.
• Paid sick leave.
• Flexible hours within agreed core overlap with the team.
• Equipment provided as needed.
• Learning and development on the job.