[Hiring] Administrative & Operations Support Specialist @Emapta

Role Description

The Administrative & Operations Support Specialist coordinates merchandising timelines, product publishing, marketplace activity, and performance reporting for an established UK apparel brand. This influential position shapes profitable decisions while offering premium global exposure, meaningful balance, and a long-term Emapta career created for ambitious top 1% talent like you.

Qualifications

• 2-3 years of experience in retail merchandising, commercial operations, or a related field
• Strong Excel proficiency, including reporting, data analysis, sales performance tracking, and KPI analysis
• Hands-on experience managing pricing, promotions, product publishing, and marketplace operations
• Excellent organizational and communication skills
• Proven ability to coordinate multiple stakeholders, priorities, and deadlines
• Proficiency in Microsoft 365 applications
• Exceptional accuracy and attention to detail
• Effective analytical thinking and priority management skills

Requirements

• Familiarity with Brightpearl or similar ERP systems
• Practical experience managing marketplace platforms and multiple sales channels
• Knowledge of retail supply chains, shipping processes, and warehouse operations
• Previous experience supporting UK retail businesses

Responsibilities

• Merchandise Critical Path Management
  • Own the merchandising critical path from product intake through launch.
  • Update critical-path milestones accurately and on schedule.
  • Identify risks early and recommend actions to minimize delays and maximize profitability.
  • Maintain clear communication with internal teams and external suppliers.
  • Partner closely with the Buying team to ensure an effective flow of information.
  • Coordinate shipping documentation and packing requirements.
  • Liaise with freight forwarders and review freight quotations.
• Product Publishing and Marketplace Management
  • Manage product intake and publishing across multiple sales channels.
  • Track publishing progress and ensure products go live on schedule.
  • Collaborate with internal teams and marketplace partners to resolve publishing issues.
  • Maintain accurate pricing across all platforms.
  • Execute promotional pricing updates and price uploads.
• Commercial Reporting and Analysis
  • Generate merchandising and commercial reports using Brightpearl and Excel.
  • Monitor daily and weekly sales performance, metrics, and KPIs.
  • Conduct in-depth analyses to identify commercial opportunities and risks.
  • Translate data into actionable recommendations for the Buying and Commercial teams.
  • Enhance reporting processes and improve data accuracy continuously.
• Trade and Commercial Operations
  • Support trade planning and seasonal commercial activities.
  • Coordinate promotional updates, debit notes, and partner communications.
  • Partner with marketplace representatives to maximize sales opportunities.
  • Complete assigned tasks with ownership, accuracy, and attention to detail.
• Systems and Process Improvement
  • Maintain accurate product and commercial data.
  • Identify opportunities to enhance merchandising processes and reporting systems.
  • Promote ongoing improvements in operational efficiency.
• Cross-Functional Coordination
  • Collaborate with Marketing to align campaigns with product launches.
  • Provide the Warehouse team with visibility into incoming and outgoing stock priorities.
  • Assist with wholesale activities and trade-show planning as required.

Benefits

• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment