[Hiring] Wellness Coordinator - Mental Health @Adolescent Wellness Academy

Role Description

You are the operational backbone of the AWA program environment. You ensure the day-to-day experience for adolescent clients is safe, structured, and therapeutically consistent — from the moment they arrive to the moment they leave. This role is hands-on, fast-paced, and client-facing, requiring calm under pressure and genuine investment in the teens you serve.

• Supervise adolescent clients ages 13–17 during sessions, transitions, breaks, and unstructured time
• Monitor and maintain program safety; respond to escalated behavior using trauma-informed and crisis protocols
• Support clinicians in maintaining therapeutic schedules and program flow
• Greet and assist families at drop-off and pick-up with professionalism and warmth
• Manage front desk responsibilities including phones, attendance, and sign-in/out
• Complete accurate, same-day documentation including wellness check-ins and incident reports
• Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately and appropriately
• Support program operations with light administrative and organizational tasks

Qualifications

• Experience working with adolescents in a school, clinical, camp, or community setting
• Demonstrated ability to de-escalate, regulate, and maintain structure without power struggles
• Strong documentation and incident reporting skills
• Bilingual required: English and Spanish
• Emotionally regulated, professional, and consistent under pressure
• Understands the limits of a non-clinical role — escalates appropriately, never makes independent clinical decisions

Company Description

AWA is an adolescent mental health organization operating PHP and IOP programs in South Florida. We exist to serve teens and families at their most critical moments — and this role is at the center of that work every day.