[Hiring] Wellness Coordinator @UnitedHealth Group

Role Description

Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

• Act as a primary care navigator by locating and engaging members.
• Screen for and identify gaps in care.
• Address SDOH needs and develop individual care plans to overcome barriers to access to care.
• Provide administrative support to the Behavioral Health Case Management department.
• Assign referrals, provide chart summaries, and verify member demographics.

Schedule: Monday through Friday, a 40-hour work week between the hours of 8:00 am to 5:00 pm standard business hours in the time zone related to the work (market) (PST or CST)

Location: Remote Nationwide

Primary Responsibilities:

• Work in an inbound and outbound member queue.
• Documentation in multiple electronic documentation systems.
• Coordinate information to clinical team partners.
• Provide behavioral health benefit education.
• Contact members to screen for and identify gaps in care.
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment.
• Perform other duties as assigned.

Qualifications

• High School Diploma.
• 2+ years of experience in behavioral health and case management experience.
• 1+ years of computer proficiency experience.
• 1+ years of dual diagnosis experience with mental health and substance abuse.
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner.
• Access to a designated quiet workspace in your home with the ability to secure Protected Health Information (PHI).
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection.
• Ability to work a 40-hour work week in the time zone related to the work (market) (PST or CST).

Requirements

• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.
• Working knowledge of community-based resources and services.
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs.
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives.

Soft Skills

• Must demonstrate flexibility and a willingness to learn.
• Good attention to detail.
• Solid oral and written communication skills — specifically telephone skills.
• Demonstrated effective organizational skills and scheduling skills.
• Excellent customer service skills.
• Solid team player and team building skills.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).