[Hiring] Wellbeing Specialist @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Wellbeing Specialist is a key member of a dynamic team dedicated to behavioral health and emotional wellbeing navigation and support. This role provides high-quality, member-centered services through:

• Initial triage
• Benefit education
• Resource navigation
• Motivational interviewing

The Wellbeing Specialist engages members in one-to-one interactions across telephonic, chat, and digital platforms, skillfully listening for both spoken and unspoken needs. Using a compassionate, coaching-based approach, the specialist guides members to the most appropriate internal and external resources while supporting goal setting and behavior change.

This role also includes active participation in case management activities such as:

• Assessment
• Care plan development
• Coordination
• Follow-up interventions

Specialists are expected to independently manage a dynamic workload from both inbound and outbound queues while maintaining professionalism, accuracy, and adherence to leadership direction in a remote work environment.

This position is full-time. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 6:45am – 10:15pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 10 weeks of paid training. The hours during training will be 9:00am to 5:30pm CST, Monday - Friday. Training will be conducted virtually from your home.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service, call center, or member-facing experience
• Experience working with diverse populations across age groups and backgrounds
• Written, verbal, and interpersonal communication skills
• Ability to navigate multiple computer systems while engaging with members
• Ability to work independently in a remote environment while maintaining productivity and professionalism
• Ability to follow direction, adhere to workflows, and meet performance expectations
• Ability to work full-time with a flexible schedule (8.5-hour shifts between 6:45 AM – 10:15 PM CST, Monday–Friday; occasional overtime as needed)

Requirements

• 3+ years of experience in a clinical, behavioral health, or health insurance setting (preferred)
• Experience in case management, care coordination, or member advocacy (preferred)
• Knowledge of payer systems, provider networks, or claims processes (preferred)
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $20 - $36 per hour based on full-time employment

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.