[Hiring] Weekend RN Manager @Lifecare Home Health Family

Role Description

The Clinical Care Manager serves as the clinical point of contact for a caseload of home care clients, their families, and assigned caregivers. This role blends nursing judgment with hands-on care coordination, functioning as the first line of triage for medical concerns, caregiver performance issues, scheduling conflicts, and interpersonal challenges that arise in the home care setting. The ideal candidate is a licensed nurse (RN) who can move fluidly between clinical assessment, conflict resolution, and administrative problem-solving — often within the same phone call.

Key Responsibilities

• Clinical Triage & Medical Support
  • Serve as the first point of contact for incoming clinical calls; triage symptoms and determine appropriate level of urgency and response.
  • Evaluate and respond to reported changes in condition, including vital sign abnormalities, altered mental status, suspected UTIs, suspected yeast infections, rashes, and other new or worsening symptoms.
  • Provide guidance following incidents such as patient falls, including assessment recommendations, escalation to EMS/physician when warranted, and documentation.
  • Answer patient and family medical questions within scope of nursing practice, escalating to a physician, on-call nurse, or appropriate provider when outside scope.
  • Apply clinical nursing judgment to evaluate medication administration decisions against current vital signs and prescriber-established parameters.
  • Ensure all medication administration and medication assistance performed by home health aides and CNAs complies with the Florida Nurse Practice Act and applicable Florida Administrative Code provisions.
  • Conduct or oversee the registered nurse review and medication reconciliation required before a home health aide or CNA may assist with self-administration of routine medications.
  • Monitor and respond to antibiotic administration questions, including timing, missed dose protocols, and observed adverse reactions or lack of therapeutic response.
  • Provide ongoing case oversight for general medication management concerns consistent with the client's individualized plan of care.
  • Coordinate with providers, dialysis centers, and outside agencies regarding appointment changes, missed or rescheduled treatments, and care plan updates.
  • Communicate and collaborate with tribal case management, insurance case managers, and other external stakeholders regarding client care plans and authorizations.
• Caregiver Oversight & Coordination
  • Address and resolve concerns related to caregiver performance.
  • Assist with managing last-minute caregiver call-offs by identifying and dispatching replacement coverage.
  • Investigate and mediate reported personality or compatibility conflicts between clients and caregivers.
  • Support caregivers in navigating scheduling and care delivery challenges.
  • Provide assistance processing and managing client requests to remove or replace a caregiver.
  • Train and support caregivers on use of the AlayaCare (or comparable EVV/scheduling) system.
• Communication, De-escalation & Family Support
  • De-escalate and professionally manage interactions with angry, upset, or difficult patients and family members.
  • Respond calmly and empathetically to patients who are being verbally difficult or resistant to care.
  • Manage family expectations, including situations where family members request additional attention or support.
  • Maintain clear, professional, and timely communication across all parties.
• Documentation & Compliance
  • Document all clinical assessments, incident reports, communications, and care plan changes accurately and promptly.
  • Ensure care plans remain current and reflect any changes in client condition, caregiver assignment, or service needs.
  • Maintain compliance with HIPAA and all applicable state/federal home care regulations.

Qualifications

• Active, unencumbered nursing license (RN) in the state of practice.
• Minimum of 2–3 years of clinical nursing experience; home health, hospice, or care management experience strongly preferred.
• Working knowledge of common geriatric and chronic conditions.
• Experience with electronic visit verification (EVV) or care management software preferred.
• Strong triage and clinical decision-making skills.
• Demonstrated ability to de-escalate emotionally charged situations.

Core Competencies

• Clinical Judgment: Able to quickly assess symptoms and determine appropriate action.
• Critical Thinking & Problem-Solving: Comfortable managing multiple, often unrelated issues in a single shift.
• Empathetic & Professional Communication: Communicates with warmth and patience under pressure.
• Flexibility & Adaptability: Able to pivot quickly between various issues without losing composure.
• Conflict Resolution: Skilled at mediating disputes and de-escalating situations.
• Organizational Skills: Manages a high volume of concurrent issues and documentation requirements.
• Technology Proficiency: Comfortable learning and troubleshooting scheduling/EVV platforms.

Working Conditions

• Primarily remote, with potential for occasional in-home visits.
• Requires availability to respond to urgent client or caregiver issues after normal business hours.
• Fast-paced environment requiring the ability to manage frequent interruptions and shifting priorities.