[Hiring] Virtual Triage Nurse @The US Oncology Network

Role Description

Texas Oncology is looking for a Virtual Triage Nurse (RN) to join our team! These positions will support the Virtual Care Program and will work remotely. We are willing to consider candidates across the state of Texas or outside of Texas as long as you have an RN license that is recognized by the state of Texas.

The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high-risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics.
• Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instruction and education to patients via the telephone.
• Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols.
• Sets up same day and/or future provider/infusion room appointments to address symptom management concerns.

Qualifications

• Graduate from an accredited program for professional nursing education, BSN preferred.
• Minimum of 3 years oncology nursing experience needed.
• Willing to consider a mid or senior level experienced candidate.
• Oncology or applicable specialty experience required.
• Current RN state license with the applicable State Board of Nursing.
• Current CPR certification required.

Requirements

• Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment.

Physical Requirements

• Large percent of time performing computer-based work is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee frequently is required to walk and talk or hear.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits

• Competitive benefits package including Medical, Dental, Vision, Life Insurance.
• Short-term and Long-term disability coverage.
• A generous PTO program.
• A 401k plan that comes with a company match.
• A Wellness program that rewards you for practicing a healthy lifestyle.
• Tuition Reimbursement.
• An Employee Assistance program.
• Discounts on some of your favorite retailers.