[Hiring] Virtual Patient Observation Technician @Harris Health System

Role Description

Harris Health is seeking a Virtual Patient Observation Technician (VPOT) to join the team at Ben Taub Hospital for a part-time evening shift from 1:00 PM to 9:30 PM. The VPOT provides constant, real-time video monitoring of assigned patients to help maintain a safe care environment. Responsibilities include:

• Observing patients for at-risk behaviors.
• Providing verbal redirection when appropriate.
• Communicating directly with nursing staff when additional intervention or assistance is needed.
• Documenting observations according to established standards.
• Following appropriate safety measures.
• Participating in performance improvement and quality initiatives.
• Interacting with patients, families, and staff while promoting a professional, supportive, and customer-friendly environment.

This position requires exceptional attention to detail, the ability to continuously monitor multiple patients, sound judgment, and the ability to make timely decisions under pressure.

Qualifications

• High School Diploma or equivalent.
• Technical skills or training appropriate to the specialty area.
• Texas Nursing Assistant Certification; OR Medical Assistant certification from one of the following:
  • American Medical Technologists (AMT)
  • American Association of Medical Assistants (AAMA)
  • National Center for Competency Testing (NCCT)
  • National Healthcareer Association (NHA)
  • National Association for Health Professionals (NAHP)
• Basic Life Support (BLS) certification.
• Minimum of 2 years of related clinical experience required.
• Strong verbal communication skills.
• English/Spanish bilingual skills preferred.
• Written communication and report-writing skills.
• Professional telephone etiquette.
• Medical terminology knowledge.
• Computer proficiency.
• Ability to analyze patient safety information and determine appropriate action.
• Ability to make quick decisions under pressure.
• Ability to manage stress appropriately.
• Strong organizational and multitasking skills.
• Exceptional attention to detail and sustained focus.
• Ability to remain seated and work at a computer screen for extended periods.

Requirements

• Related specialty experience preferred, including:
  • Direct patient care.
  • Virtual patient observation.
  • Telemetry technician experience.
  • Hospital environment experience.
  • Nursing program clinical rotations.

Benefits

• Day 1 medical, dental, and vision coverage.
• $10k student loan repayment.
• Shift differentials where applicable.
• Flexible Spending Accounts (FSAs).
• Short- and Long-Term Disability insurance.
• Life and AD&D insurance.
• 401(k) retirement plan with employer contributions.
• Employee Assistance Program (EAP).
• Subsidized parking.
• Access to a credit union.
• Employee disaster relief support.
• Tuition Reimbursement available after 6 months of employment.