[Hiring] Virtual Medical Receptionist / Medical Administrative Assistant @Staffing for Doctors

Role Description

We are seeking a reliable and detail-oriented Virtual Medical Receptionist / Medical Administrative Assistant to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office.

The successful candidate will be responsible for:

• Managing patient communications
• Scheduling appointments
• Verifying insurance
• Maintaining accurate patient records
• Providing general administrative support

Experience with Prompt EMR is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply.

Qualifications

• Bilingual in English and Spanish
• Professional, friendly, and patient-focused
• Organized and able to multitask in a fast-paced environment
• Comfortable handling a high volume of patient interactions
• Detail-oriented with strong administrative skills
• A proactive team player who can work independently while supporting a remote healthcare team

Requirements

• Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role
• Experience supporting a U.S.-based medical practice
• Fluent in both English and Spanish (spoken and written)
• Strong verbal and written communication skills
• Experience handling inbound and outbound patient calls
• Experience with appointment scheduling and calendar management
• Insurance verification experience
• Basic knowledge of prior authorization processes
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment

Key Responsibilities

• Patient Communication
  • Answer high-volume inbound and outbound patient calls professionally and courteously
  • Respond to patient inquiries and provide outstanding customer service
  • Relay messages accurately to providers and office staff
  • Maintain professional and compassionate communication with patients at all times
• Appointment Scheduling & Calendar Management
  • Schedule new and follow-up patient appointments
  • Confirm, reschedule, and cancel appointments as needed
  • Manage provider calendars efficiently to optimize scheduling
  • Send appointment reminders and communicate scheduling updates
• Insurance Verification
  • Verify patient insurance eligibility and benefits prior to appointments
  • Confirm coverage information and document findings accurately
  • Communicate insurance-related information to patients when appropriate
• Prior Authorizations
  • Assist with prior authorization requests as needed
  • Follow up with insurance companies regarding authorization status
  • Maintain accurate documentation of authorization activities
• EMR & Administrative Support
  • Enter and update patient information within the electronic medical record system
  • Maintain accurate patient documentation and communication notes
  • Assist with general front office administrative duties
  • Support providers and the administrative team to ensure efficient daily operations

Benefits

• This is a full-time contractor position (40 hours per week)
• Negotiable pay rate depending on skillset and experience
• Schedule: Monday through Friday, from 8 AM to 5 PM EST