[Hiring] Virtual Medical Receptionist @ReWorks Solutions

Role Description

We are looking for a highly empathetic and patient virtual medical receptionist to support a mental health clinic. This role is ideal for someone with excellent communication and telephone skills who can make patients feel heard, respected, and supported throughout their interaction with the clinic.

You will be responsible for:

• Scheduling appointments
• Assisting patients over the phone
• Working within the clinic’s Electronic Medical Records (EMR) system
• Handling sensitive conversations with professionalism and compassion

Qualifications

• Previous experience in medical reception, healthcare administration, patient scheduling, customer service, call centre, or a similar role
• Exceptional telephone and verbal communication skills
• Demonstrated ability to communicate with empathy, patience, and emotional intelligence
• Comfortable dealing with sensitive, emotional, or vulnerable individuals
• Strong computer literacy and the ability to learn and navigate an EMR/medical system
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Professional, calm, and composed under pressure
• Excellent spoken English and a clear, professional telephone manner

Requirements

• Answer and manage inbound patient calls in a professional, warm, and empathetic manner
• Schedule, reschedule, and confirm patient appointments
• Assist patients with questions regarding appointments and clinic processes
• Handle conversations with patients who may be distressed, anxious, frustrated, or emotionally vulnerable with patience and sensitivity
• Communicate effectively with elderly patients and individuals who may require additional assistance or explanation
• Accurately capture and update patient information in the EMR/medical system
• Maintain accurate and confidential patient records
• Follow clinic procedures and ensure all scheduling information is captured correctly
• Escalate sensitive or urgent matters to the appropriate clinical or administrative team member
• Complete general administrative duties as required
• Use Microsoft Excel and other office systems where required
• Maintain a consistently professional and compassionate telephone manner

Benefits

• Full-Time, Remote Work
• Salary: South African Rand (ZAR)

Application Process

Thinking of applying? Here's the inside scoop:

• Step 1 – Complete Your Application: Fill in our application form and upload your CV.
• Step 2 – The First Look (One-Way Video Interview): Review of your CV and video interview.
• Step 3 – Let's Actually Talk: A Sourcing Specialist calls to chat about your experience.
• Step 4 – The Fine Print, Made Fun: Breakdown of working as an independent contractor.
• Step 5 – Matchmaking Time: Our Talent Delivery Team matches you to clients.
• Step 6 – Showtime: Setting up your interview and prep.
• Step 7 – The Verdict: Feedback chase and keeping you in the loop.

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.