[Hiring] Virtual Medical Assistant @Heartbeat Health

Role Description

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00 AM - 5:00 PM EST.

As a Virtual Medical Assistant, you’ll be a key member of our Clinical Care Team, supporting patients and providers in a fully remote environment. You’ll ensure smooth virtual visits, accurate documentation, and a compassionate patient experience all while helping shape the future of digital heart care.

Patient care:

• Prepare patients for physician visits
• Connect with patients, ensure video and audio work, and add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards

Clinical duties:

• Prepare patients for physicians
• Take medical information over the phone
• Document medical history, medications, dosing, and primary complaint
• Obtain baseline vitals and verify baseline labs
• Conduct KCCQ survey

Administrative tasks:

• Answer incoming calls
• Engage in confirmation calls for upcoming appointments
• Perform chart checks and engage in chart prep prior to patient visits
• Schedule follow up appointments and labs
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience

Qualifications

• Education: High school diploma or equivalent
• Certification: Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required
• Experience: 1-3 Years of experience as a Medical Assistant to include providing virtual care to patients
• Skills: Exceptional people skills, a GREAT communicator, outstanding organization and multitasking, and detail-oriented with a focus on process
• Traits: Self-driven and excited to support new technology, a fast learner that is flexible and adaptable with a passion for delivering an outstanding patient experience

Benefits

• Access to a competitive benefits package, including medical, dental, and vision coverage
• Paid time off
• Paid holidays
• Sick time
• 401(k)
• Additional benefits designed to support you and your family

Company Description

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs.

By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.

Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.