[Hiring] Virtual Medical Assistant @GoLean Health

Role Description

Virtual Medical Assistant (Administrative / Receptionist)

• Commitment: Part-Time $6 /Hour (30 hours per week, with potential to scale to full-time)
• Location: Remote (Must align with US Eastern Time)
• Target Start Date: Early August 2026

Core Responsibilities & Tasks

• Reception & Communication Management
  • Handle inbound phone calls via the VoIP system.
  • Screen out distractions and routine inquiries.
  • Monitor and triage incoming text messages and platform chats.
  • Review and prioritize voicemails left outside of business hours.
  • Ability to multitask.
• Data Entry & Care Plan Tracking
  • Utilize project management software to track patient journeys.
  • Input care plan details into the electronic medical records system.
• Documentation & Documentation Support
  • Pre-fill reassessment forms using existing patient data.
  • Encourage and track the completion of digital intake paperwork.
• Future Project Scope (Future Tasks)
  • Follow up on patient cases by connecting with attorneys.
  • Monitor and log leads generated through SEO and external digital marketing platforms.

Schedule & Working Hours

• This is a part-time position requiring a split-shift schedule to mirror the clinic's core operating hours.
• Day & Hours (Eastern Time - ET)
  • Monday & Tuesday: 9:00 AM – 1:30 PM (4.5 hrs) + 2:45 PM – 6:45 PM (4 hrs)
  • Wednesday: 7:00 AM – 1:00 PM
  • Thursday: 2:30 PM – 7:00 PM
  • Friday - Sun: Flexible 2.5 hours total

Qualifications

• Advanced, near-native English verbal and written communication skills.
• At least 1 year of experience supporting US-based medical or administrative clinics.
• Superior comprehension and active listening skills.

Requirements

• Prior experience working within a chiropractic office or wellness facility (Nice-to-Have).
• Familiarity with tracking legal or personal injury casework documentation (Nice-to-Have).
• Experience with maximizing leads to scheduling an appointment (Nice-to-Have).

Tools & Platforms Mentioned

• Platinum Solution: The clinic's core Electronic Medical Records (EMR) system.
• Sked: A specialized chiropractic platform used for patient text messaging and schedule management.
• Monday.com: Utilized daily for business stats, metrics, and internal tracking.
• Intake Q: Leveraged for patient onboarding paperwork and intake documents.
• Vonage: The Voice over IP (VoIP) phone system used for all inbound and outbound calls.
• Google Docs & Google Sheets: For general data storage and collaborative spreadsheets.
• Go High Level: A marketing platform that will be integrated down the line.