[Hiring] Virtual Medical Assistant @Heartbeat Health

Role Description

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00-5:30 pm MST.

Patient care:

• Receive warm hand off of patients from internal and external call transfers
• Verify contact info
• Schedule first MD visit
• Establish plan for vitals
• Conduct initial KCCQ survey
• Obtain baseline vitals if able - to include weight
• Medication reconciliation
• Verify medical history/diagnostics
• Arrange for lab draw
• Arrange for diagnostics
• Prepare patients for physician visits
• Connect with patients, ensure video and audio work, add interpreters as needed
• Obtain signed consent
• Obtain photos of insurance cards

Clinical duties:

• Utilize translator services to communicate with non-English speaking patients
• Chart prep
• Initiate visit
• Document symptoms
• Record patient’s height, weight and vitals based on outside records or patient's self-reported information
• Identify and document the patient's preferred pharmacy in their chart under Profile
• Maintain communication with provider, reporting information relevant to visit

Administrative tasks:

• Schedule follow up appointments
• Appointment confirmation calls for next day
• Chart checks
• Chart prep for visits for the next day

Qualifications

• High school diploma or equivalent
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required
• 1-3 years of experience as a Medical Assistant within Cardiology
• Experience with providing virtual care to patients

Requirements

• Exceptional people skills and a GREAT communicator
• Passion for delivering an outstanding patient experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology

Benefits

• $20 - $24 an hour

Company Description

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We care about each other: we are stronger together through a culture of mutual respect and active support
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status