[Hiring] Virtual Medical Assistant @SnappyCX

Role Description

Our client in the healthcare and behavioral health space is seeking a detail-oriented and tech-savvy Virtual Medical Assistant (VMA). This role requires a blend of medical administrative support and digital coordination, including:

• Patient management
• Scheduling
• CRM workflow support
• Light digital marketing interaction through patient engagement channels

The ideal candidate will be comfortable working in a fast-paced, semi-asynchronous environment while managing both clinical documentation tasks and patient-facing digital communication.

Qualifications

• Experience in healthcare administration or virtual medical assistance
• Strong proficiency in manual data entry with high attention to detail
• Experience with GoHighLevel CRM
• Familiarity with Athena Health (preferred)
• Exposure to Aesthetic Record (preferred but not required)
• Ability to work in PST hours, including flexible coverage when required
• Strong organizational and communication skills

Requirements

• Manual data entry into EHR systems (evaluation & treatment documentation)
• Manage patient appointment scheduling and calendar coordination
• Handle follow-ups for cancellations, rescheduling, and patient updates
• Maintain accurate and up-to-date patient records
• Support scheduling workflows using GoHighLevel CRM
• Assist in managing patient communication pipelines through CRM systems
• Ensure proper tracking of patient interactions and appointment flow
• Assist with patient communication coming through ads and social media platforms
• Support coordination of inquiries from digital marketing campaigns
• Assist with light social media and digital engagement tasks as needed

Benefits

• Part-time initially with strong potential for full-time conversion
• Daily coordination call at 9:30 AM PST
• Flexible working arrangement aligned with client needs and time zone

Work Environment

• Fully remote
• Fast-paced healthcare + digital patient engagement setting
• Requires responsiveness and strong multitasking ability