[Hiring] Virtual Medical & Administrative Assistant @Ovatient

Role Description

Ovatient is seeking a Virtual Medical & Administrative Assistant to serve as an essential member of our interdisciplinary care team. You will play a critical role supporting both clinical operations and patient access services. This hybrid position combines traditional medical assistant responsibilities with administrative functions that ensure patients are properly registered, scheduled, and connected to the appropriate insurance coverage and care services. You will serve as a key point of coordination between patients, providers, and operational teams, helping deliver a seamless virtual care experience while maintaining the highest standards of accuracy, service, and patient satisfaction.

We are looking for someone with availability to work between 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM.

Qualifications

• Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license
• Possess a current national certification in medical assisting from an organization such as AAMA or NHA
• Minimum 5 years of clinical experience in primary care or urgent care
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
• Strong proficiency in telemedicine and virtual care technologies
• Exceptional communication, interpersonal, and problem-solving skills
• Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service
• A strong commitment to patient care, quality, and clinical excellence
• Comfortable working independently in a fast-paced, dynamic environment
• Flexibility to work varying shifts, including weekends and holidays, as needed
• Minimum 2 years of experience using Epic
• Experience with patient registration, insurance verification, scheduling, and coverage management
• Extreme attention to detail

Requirements

• Have at least 2 years in a patient-centered medical home (PCMH), supporting the delivery of integrated primary care and behavioral health services
• Experience with CMS Chronic Care Management, Remote Patient Monitoring and Remote Therapeutic guidelines, and documentation practice
• Expertise with the Epic electronic medical record
• Previous experience in supporting care management including knowledge of complex care management and care management principles
• State certification as a MA, NA or LPN
• Experience with Epic Template Management
• Knowledge of insurance eligibility, coverage verification, and registration best practices
• Bilingual in Spanish and English

Remote (Work-At-Home) Requirements

• A high-speed, reliable broadband internet connection
• Ovatient will provide computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and care team have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)

Benefits

• Be part of a diverse, collaborative, and innovative team of healthcare professionals
• Enjoy the flexibility of working remotely
• Benefit from a competitive salary and comprehensive benefits package, including health insurance, retirement savings, and paid time off
• All necessary equipment to do your work (e.g., laptop, monitor, etc.)
• Employee Assistance Program
• Make a meaningful impact on the lives of patients by delivering accessible, high-quality care
• Receive support for professional growth and development through ongoing education and training opportunities

How to Apply

If you're ready to join our mission-driven team and make a difference in the lives of patients, please submit your resume, a brief cover letter through the link provided. If you have any technical difficulties, you may reach out to [email protected] or via LinkedIn. We look forward to reviewing your application and discussing the opportunity to join our growing team!