[Hiring] Virtual Healthcare Support Specialist @Syneos Health Careers

Role Description

Be the voice behind patient safety. In this role as a REMS Support Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events utilizing an FAQ document while entering the data into a CRM.

• The shift for this role is M-F 11:30am - 8pm EST.
• Complete follow-up for missing/updated information from stakeholders (healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per REMS program guidelines.
• Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
• Conduct pre and post call analysis of calls.
• Answer incoming calls and perform outgoing calls in a professional manner following client guidelines and business rules.
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

Qualifications

• Bachelor's Degree highly preferred or 1+ year of healthcare call center experience.
• High School diploma required.

Requirements

• 1+ years recent pharmaceutical or healthcare industry experience - e.g. Medical Assistant, Nurse's Aide, EMT, health insurance company, etc. is highly preferred.
• Working knowledge of medical terminology.
• Case management experience.
• Solid written and verbal communication skills and listening skills.
• Ability to type 40+ words per minute (wpm).
• Efficient computer and data entry skills; ability to learn new systems and programs quickly.
• Excellent attention to detail.
• Ability to prioritize and reprioritize workload depending on program needs.

Benefits

• Competitive compensation package.
• Health benefits to include Medical, Dental, and Vision.
• Company match 401k.
• Flexible paid time off (PTO) and sick time.