[Hiring] Virtual Clinical Educator @Momentum Life Sciences

Role Description

The Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support for the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload.

• Serves as the single point of contact in the treatment process from start to finish.
• Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport.
• Provides disease education, product overview, device training, and side effect management.
• Proactively reaches out to the patient to provide high-touch support throughout their program journey.
• Creates patient empowerment through a series of “wow” engagements along the patient journey.
• Utilizes motivational interviewing tools to anticipate and address patient barriers; personalizes patient messaging concisely.
• Communicates effectively to influence patient initiation and support processes, encouraging patient confidence and accountability.
• Ensures success of the program through collaborative partnerships with patients, brand, and operations partners.
• Uses intuition and clinical expertise to offer appropriate responses to patient questions and assess patients using provided guidelines.
• Ensures the patient is aware of all available patient services and assists in connecting them to the right resources.
• Connects the patient to local support groups, advocacy groups, and other external resources.
• Provides health coaching throughout the journey to support adherence and compliance to medication.
• Provides assistance and guidance through access and affordability journey.
• Provides HCP feedback to keep them aware of the patient’s participation in the support program.
• Educates the care team and proactively reaches out after the clinical decision has been made to start a new patient on regimen.
• Triage and follow-up with Specialty Pharmacy to support patient getting product and knowing where product is in process.
• Provides continuous updates, guidance, and triaging when needed to ensure that the patient is driving towards the right health outcomes.
• Ensures all activities are compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations.
• Performs other duties as assigned.

Qualifications

• Registered Nurse with current, unrestricted license.
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers.
• HCP and/or Patient education experience, including infusion or injection experience required.
• Compassion, high emotional intelligence, and a passion to be a patient educator.
• Strong communication and written skills to a variety of audiences, and experience working with a treatment team.
• Proven adaptability to changing business demands and problem solving in a fast-paced environment.
• Competent and comfortable utilizing technology.
• Experience working for or contracting with pharmaceutical preferred.
• Experience in motivational interviewing and coaching behavior change.
• Ability to work within established guardrails while maintaining personal rapport with the patient.
• Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment.
• Ability to actively listen while multi-tasking.
• High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills.

Requirements

• Anticipated Salary Range: Up to $38/hr plus targeted bonus.
• Momentum Life Sciences anticipates that the base salary for this position could range up to $38/hr, depending on the successful candidate’s qualifications, including education, experience, and competency for the role.
• Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.