[Hiring] Virtual Care Veterinary Technician - Teletriage @Modern Animal

Role Description

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, highly organized and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our team on an as-needed Relief basis.

Available Schedules:

• Flexible, relief-based schedule.
• Work virtually when coverage is needed and when your availability allows.
• Perfect for those looking to pick up extra shifts or maintain a flexible work-life balance.

Ideal Candidate:

• Self-motivated individual who can provide seamless support for our team.
• Thrives in a fast-paced environment.
• Adaptable, communicative, and ready to jump in when needed—often within 48-72 hours’ notice.

What You’ll Be Doing:

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being.
• Triage medical cases based on veterinary knowledge, offering recommendations and ensuring accurate information.
• Review medical records to understand patient history and provide informed guidance.
• Document clearly and accurately in patient records using veterinary terminology.
• Verify and process prescriptions, ensuring appropriate follow-up for client requests.
• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video.
• Follow protocols, maintaining consistency while adjusting to each unique case.
• Collaborate cross-functionally, providing feedback to improve processes and systems.
• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care.
• Live and breathe our values: curiosity, integrity, excellence, accountability, and respect.

Qualifications

• A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
• Adaptable problem solver: You thrive in a dynamic environment and can generate innovative solutions to support our members and teams.
• Independent worker: You manage priorities and tasks effectively with minimal supervision.
• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
• Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency.
• Comfortable sitting and standing at a computer for extended periods.

Requirements

• Shift Rate: $198 (9 hour shift).
• A unique opportunity and work environment.
• A collaborative team that has your back and will welcome you as part of our pack.
• Hiring in the following US States: Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Iowa, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Virginia, Washington, West Virginia, Wisconsin.
• The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
• A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
• This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
• Hourly Range: $22 — $22 USD.

Benefits

• We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.
• We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual.
• We strive to foster an environment where all staff can bring their whole selves to work, by their own definition.
• We strive to provide all candidates with an equitable and accessible recruitment process.
• We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
• In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!