[Hiring] Vice President, HealthBridge Operations & Clinical Integration @SilverAssist

Role Description

The Vice President of HealthBridge Operations & Clinical Integration will lead the development, standardization, implementation, and scaling of the HealthBridge service delivery model across hospital and healthcare system partners nationwide. This executive leader will transform successful field-based practices into a repeatable, measurable, and scalable national operating system. The ideal candidate combines deep healthcare operational expertise with strong process design, care transition knowledge, and multi-site implementation experience. This role is ideal for a builder—someone energized by creating structure, designing scalable workflows, implementing operational rigor, and leading cross-functional healthcare execution in a high-growth environment. This is not a traditional sales role. This is a healthcare service-line development and operational leadership role.

Key Responsibilities

• Operational Strategy & Service-Line Development
  • Design and operationalize the national HealthBridge care transition delivery model
  • Translate successful field-based practices into standardized workflows, SOPs, and scalable operational processes
  • Develop implementation playbooks for hospital and health system partnerships
  • Build operational infrastructure capable of supporting multi-market expansion
• Hospital & Healthcare System Integration
  • Partner with hospital leadership, case management teams, discharge planners, and healthcare stakeholders to support successful integration
  • Establish standardized onboarding and implementation protocols for new health system partners
  • Develop escalation pathways and service recovery procedures
  • Ensure consistent operational execution across all markets
• Clinical & Care Transition Operations
  • Create standardized best practices for patient navigation, discharge coordination, and post-acute transition support
  • Ensure workflows align with hospital throughput goals, patient experience expectations, and quality metrics
  • Collaborate with clinical and operational stakeholders to improve continuity of care and reduce transition friction
• KPI Development & Outcomes Reporting
  • Establish operational KPIs and service-level metrics
  • Develop dashboards and reporting frameworks for hospital partners and executive leadership
  • Monitor program effectiveness, operational consistency, referral responsiveness, and transition outcomes
  • Drive continuous process improvement initiatives
• Training & Field Enablement
  • Build and oversee HealthBridge operational training and certification programs
  • Develop implementation resources, communication protocols, and operational standards for field teams
  • Partner with franchise and regional leadership to support execution consistency
• Cross-Functional Leadership
  • Collaborate closely with executive leadership, business development, franchise operations, technology, and clinical stakeholders
  • Serve as a strategic operational leader during HealthBridge national expansion
  • Help shape long-term organizational strategy and scalable infrastructure

Qualifications

• 10+ years of progressive leadership experience in healthcare operations, care transitions, population health, post-acute care, or hospital operations
• Experience building or scaling multi-site healthcare operational programs
• Strong understanding of hospital discharge planning, case management, care coordination, and post-acute ecosystems
• Proven success creating standardized workflows, SOPs, operational playbooks, and scalable service models
• Experience leading implementation initiatives across multiple markets or healthcare systems
• Strong analytical and KPI-driven operational management experience

Preferred Experience

• Experience working with hospitals, health systems, ACOs, Medicare Advantage organizations, or value-based care programs
• Experience in transitional care management, throughput operations, population health, or post-acute strategy
• Familiarity with franchise, distributed workforce, or multi-market operating environments
• Experience in healthcare startups, growth-stage healthcare organizations, or healthcare services expansion

Leadership Competencies

• Operational rigor and process discipline
• Builder mentality and entrepreneurial leadership
• Strategic thinking with execution focus
• Strong communication and stakeholder management skills
• Ability to thrive in ambiguity and growth environments
• Data-driven decision-making
• Passion for improving patient and family care transitions

Benefits

• Competitive executive compensation package including:
• Base salary
• Performance incentives
• Benefits package
• Growth and leadership opportunities