[Hiring] Veterinary Support Staff @Safetycall International

Role Description

Non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME, handling high-pressure calls, and supporting pet owners through stressful situations. Emergency/critical care experience is a plus for some roles.

Open Positions

• Pet Poison Helpline (PPH) Representative I
  • With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets.
  • Triage cases; provide accurate medical, health and safety information and document records in electronic database.

Full-Time Mids:

• 4 shifts/week, 10.5 hours each
• Varying shifts between 10am-10:30pm CST
• Every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Full-Time Evening (+$2/hr shift differential):

• 4 shifts/week, 10.5 hours each
• Varying shifts between 2pm-2:30am CST
• Every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Pay & Differentials

• Base rate of $19-20/hr + applicable shift differentials as noted per position/schedule
• $5/hr weekend shift differential for phone hours worked between 12am CST Saturday-4am CST Monday on top of base and other differentials
• Pay is discussed individually and is based on education, experience, and credentials.

Benefits

• Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
• PTO & paid holidays
• 401(k) with match
• Company-paid life and disability insurance (in applicable states)
• CE & license reimbursement
• Bonus & incentive programs

Qualifications

• Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience.
• Ability to work varying shifts including evenings, weekends, and holidays
• Strong keyboarding and computer skills (Microsoft Office and common software)
• Excellent written and verbal communication; professional, empathetic, and composed under pressure
• Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
• Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages
• Ability to gather, analyze, and synthesize complex or diverse information
• Ability to follow and apply instructions in written, oral, or diagram form
• Customer service-focused attitude with a genuine commitment to caller well-being
• Ability to maintain confidentiality of client, product, and company information

Remote Requirements

• Reliable internet meeting SCI’s IT requirements (details on our careers page)
• Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts (including care of dependents or animals)