[Hiring] US Medical Support Coordinator @People Partners

Role Description

This is a remote position.

As a Medical Support Coordinator, you’ll often be the first voice a patient hears—helping them understand what happens next while keeping appointments, referrals, insurance information, and clinical documentation moving behind the scenes. This is a remote, patient-facing healthcare support role covering:

• Patient communication and scheduling
• Provider outreach
• Referral management
• Insurance verification
• Healthcare administration

Key Responsibilities:

• Answer inbound patient calls warmly, confidently, and professionally.
• Guide patients from initial enquiry through appointment scheduling.
• Answer questions about services, insurance coverage, and appointment expectations.
• Support patients who may be anxious, confused, or frustrated with calm and reassuring communication.
• Schedule appointments, reminders, confirmations, and changes, including across multiple time zones.
• Contact physician and provider offices for referrals, lab results, and clinical documentation.
• Follow up on outstanding referrals and documentation before appointments.
• Process inbound referrals received via eFax and maintain accurate referral-status records.
• Collect and accurately record insurance information, including plan type, ID numbers, and network details.
• Verify insurance eligibility and flag unclear or inconsistent coverage information.
• Communicate coverage information accurately before appointments.
• Upload patient and provider documentation into the EMR.
• Maintain accurate and current patient demographics, contact information, insurance details, referrals, and appointment records.
• Track callbacks, referrals, and outstanding tasks through completion.
• Document workflows, edge cases, and process updates in internal reference guides.
• Assist with credentialing support as required.
• Maintain HIPAA compliance and patient confidentiality.

Qualifications

• 2+ years of relevant experience in customer service, patient support, administration, or a related role.
• Exceptional spoken and written English with strong verbal communication and active listening skills.
• Ability to communicate professionally and confidently with patients, physician offices, healthcare providers, and internal team members.
• Strong attention to detail and accuracy when handling patient and healthcare information.
• Strong organizational skills with the ability to manage multiple open tasks, callbacks, referrals, and follow-ups simultaneously.
• Ability to work independently, prioritize effectively, and follow tasks through to completion.
• Ability to remain calm and professional when supporting patients who may be anxious, confused, or frustrated.
• Proactive communication when information is unclear, incomplete, or off-track.
• Sound judgment and ability to escalate issues rather than make assumptions.
• Familiarity with HIPAA and patient confidentiality requirements and the secure handling of sensitive patient information.
• Comfortable working across multiple systems simultaneously.
• Experience with or ability to work confidently in BaseRow, PracticeQ / IntakeQ, SR Fax, GHL, and Good Billing.

Requirements

• Experience in healthcare administration, medical office support, patient services, medical reception, referral coordination, scheduling, care coordination, or nutrition clinics.
• Experience supporting a U.S.-based healthcare practice.
• Experience making outbound calls to physician, provider, or insurance offices.
• Experience requesting and following up on referrals, lab results, and clinical documentation.
• Experience managing patient calendars, appointment changes, reminders, and multi-time-zone scheduling.
• Experience in telehealth, nutrition, allied health, primary care, specialist clinics, or other outpatient healthcare environments.
• Familiarity with insurance-covered healthcare services, including eligibility, coverage, referrals, or authorization processes.

Benefits

• Permanent Work-from-home setup.
• Night Shift Schedule.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.