[Hiring] US Medical Biller @Jane

Role Description

Hi, I’m Karen Salmon, the U.S. Insurance Lead here at Jane. I’ve been with Jane for over two years and lead a small but mighty team supporting U.S.-based clinics through the real, day-to-day complexities of insurance billing. Our work is all about helping clinics get paid accurately and on time. We collaborate closely with payers, internal teams, and clinic staff to remove friction, clarify processes, and advocate for our customers. We're also directly involved in shaping how Jane builds and improves its U.S. billing tools and services.

As Jane continues to grow in the U.S., so does our need for experienced billers, people who know their way around claims and denials, but also love solving problems, building relationships, and contributing to a growing team.

In this role, you’ll play a key part in delivering high-quality billing support to our U.S. customers while helping shape how our billing service grows and operates. Success in this role looks like:

• Submitting clean claims efficiently and accurately for your assigned clinics
• Following up on denials and rejections with urgency and clarity
• Posting payments, reconciling accounts, and communicating proactively with clinics
• Helping build internal billing documentation and resources to support knowledge sharing
• Identifying trends, payer issues, and process gaps and collaborating on improvements

You’ll be working closely with our U.S. Insurance Lead, Billing Experts, and the broader Support team, all while helping us set the bar for what great billing service at Jane looks like.

Qualifications

• 3–5+ years of U.S. medical billing experience (including full-cycle billing)
• Experience working with Medicare, Medicaid, commercial insurance, and workers’ comp
• Familiarity with billing systems like Office Ally, Availity, Kareo, Epic, or similar tools
• Strong understanding of CPT, ICD-10, HCPCS, and how to interpret EOBs/ERAs
• Confident communicator, clear, professional, and able to build rapport with clinic staff

Benefits

• Strong starting annual salary of $55,000 USD for the US Medical Billing role
• Eligibility for a salary increase each year on your work anniversary
• Flexible benefits options including a range of health, dental, and vision plans, with a 100% employer-paid option
• Access to income protection through life insurance and disability coverage
• Choice between an FSA or HSA (with the high deductible plan option) for medical expenses
• Well-being perks featuring services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and more