[Hiring] US Healthcare Scheduling Coordinator @SmartScale360

Role Description

SmartScale360 is actively hiring a US Healthcare Scheduling Coordinator to support our growing home care clients across the United States. If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

• Schedule and coordinate caregiver shifts for US home care clients
• Monitor attendance, call-offs, and schedule adherence
• Fill open shifts and ensure continuous patient coverage
• Coordinate shift changes and caregiver replacements
• Communicate with caregivers, patients, clients, and internal teams
• Maintain accurate records within scheduling platforms
• Generate scheduling, staffing, and attendance reports
• Support daily workforce management and scheduling operations

Qualifications

• At least 1 year of experience in Healthcare Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or Home Care Scheduling
• Experience supporting US Healthcare, Home Care, Staffing, Healthcare BPO, or Medical Accounts
• Excellent English communication skills
• Strong organizational and multitasking abilities
• Experience using scheduling or workforce management software
• Reliable work-from-home setup

Requirements

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Preferred Qualifications

• Experience supporting US Home Care agencies
• Experience with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms
• Experience handling caregiver scheduling and patient coordination
• Strong Microsoft Excel and reporting skills

Benefits

• 10 days PTO
• Annual Appraisal
• Career Growth Opportunities
• Healthcare Benefits

Important Note

To help streamline the hiring process, candidates are encouraged to secure an NBI Clearance upon application to avoid delays during client matching.

Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!