[Hiring] Triage Virtual Registered Nurse @HCA Healthcare

Role Description

As a Triage Virtual Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide appropriate compassionate advice to callers using evidence-based clinical decision tools.
• Make cross referrals as indicated.
• Facilitate referrals and event registration through internal transfer mechanisms.
• Utilize nursing skills and approved protocols to provide telephone nurse triage and/or health advice.
• Facilitate referrals for health services as appropriate via telephone.
• Ensure performance standards are met and accept constructive feedback.
• Speak with a pleasant, professional phone voice and provide superior customer service.
• Document caller information and outcomes in a relational database system accurately.
• Maintain confidentiality, HIPAA, and PHI compliance.
• Communicate appropriately and clearly with departmental management, co-workers, and callers.
• Provide homecare advice and/or education to callers respecting individual differences.
• Maintain and contribute to a collaborative professional and ethical work environment.
• Actively participate in team meetings and engage in the processes of the contact center.

Qualifications

• Associate Degree in Nursing or RN Diploma - Bachelor's Degree in Nursing preferred.
• 3+ years of experience in bedside nursing.
• Telehealth experience helpful, not required.
• BLS Certification Required.
• Compact license in your state of residence is preferred.
• Licensure required for these states (NV, CA, and AK).

Requirements

• Shift Schedule: Wednesday - Saturday, Monday/Friday and Saturday/Sunday, or Thursday - Sunday.
• Shift Time: (5:00pm - 3:30am or 8:00pm - 6:30am).
• Training Schedule: Monday - Friday; 8:00am - 4:30pm CST.
• Must live and perform duties within 60 miles of an HCA Healthcare Hospital.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay.
• Education support through tuition assistance, student loan assistance, certification support, and dependent scholarships.
• Additional benefits for fertility and family building, adoption assistance, life insurance, and more.