[Hiring] Triage RN @Franciscan Medical Group

Role Description

As a Triage RN, you will rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care. Every day you will conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition. You will also provide advice, educate, and coordinate care.

To be successful, you will demonstrate exceptional critical thinking, rapid assessment abilities, and strong communication, managing priorities effectively under pressure to ensure timely and appropriate patient attention.

The Connection Center RN is responsible for providing telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients. Services are provided remotely, and will work collaboratively with an interdisciplinary healthcare team. Work is conducted in accordance with the organization policies, applicable regulatory requirements and scope of practice for the nursing profession in which the state license is held.

• Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositions based on established protocols.
• Facilitates access to primary care providers, specialists, healthcare facilities and community resources.
• Provides education to patients regarding immediate care advice, chronic disease management, and preventative healthcare maintenance.
• Adapts communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds.
• Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
• Utilizes decision support tools and electronic health record (EMR) to document all information which incorporates excellent computer and typing skills and the ability to navigate multiple applications concurrently.
• Documents all encounters according to departmental standards for medical, legal and statistical purposes.
• Participates in quality improvement outcomes measurement process, data collection and analysis.
• Meets minimum established quality and productivity standards.
• Mentors and provides leadership to support staff.
• Provides lab and diagnostic test results to patients after provider review.

Qualifications

• Graduation from an accredited school of nursing.
• Three years clinical RN experience in an acute care or ambulatory setting, upon hire.
• Registered Nurse: WA DOH license.

Requirements

• Bachelors Of Nursing, upon hire.
• Previous telephone triage/call center RN experience.