[Hiring] Triage Registered Nurse @Advocate Health

Role Description

Looking for full time RNs - Position is 100% remote.

Candidate MUST have 2+ years' acute care experience (ED, Urgent Care, some ICU and Med/Surg will be considered) is required within the last 4 years to be considered.

• 2+ years of ED and/or Urgent Care experience highly preferred.
• Due to complex requirements, remote work is NOT permitted from the following states: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA.

Schedule:

• Full time position.
• Start times days: 8a-10a or PM 12p-2p (or later) CST.
• 8 hour or 10 hour shifts are available for different shifts.
• MUST be available to work every 4th weekend and holiday rotation.

Major Responsibilities:

• Uses the nursing process and guidance of established protocols to assess the needs of the patient telephonically.
• Determines most appropriate level of care needed, provides detailed education, establishes a plan of care including interventions, and communicates follow up instructions to the patient.
• Escalates and collaborates with the appropriate on call provider when additional guidance is needed.
• Prioritizes patient interactions by acuity and need considering all available information and resources.
• Applies evidence-based practice to deliver patient care.
• Implements strategies to reduce patient risk and increase patient safety.
• Assesses patient and family readiness to learn and individualizes the approach as necessary.
• Works collaboratively to develop strategies to meet the learning needs of the patient and family.
• Supports shared governance activities and initiatives to improve processes and patient outcomes.
• Participates in department quality/process improvement initiatives aimed at enhancing the patient care experience.
• Participates in professional activities which contribute to personal professional development and the development of others.
• Seeks opportunities to be taught, coached, and mentored.
• Attends required meetings/educational programs and completes annual competencies in a timely manner.
• Demonstrates effective communication, feedback, and conflict resolution skills.
• Promotes collaboration with clinicians and other healthcare team members to coordinate patient-centered care.
• Promotes a culture of safety through identifying threats to patient safety and intervening to prevent patient harm.
• Reports patient safety events and near misses in a timely manner.
• Seeks to identify potential safety issues and assists in the implementation of corrective action.
• Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines.
• Participates as an effective member of the patient care team to formulate an integrated, unbiased, individualized approach to care.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span.
• Possess the ability to assess data reflective of the patient’s status and interpret appropriate information needed to identify each patient’s requirements relative to his/her age specific needs.
• Schedules appointments with emphasis on making the appointment in correlation to the recommended end point of the protocol used.
• Collaborates with other health care team members to coordinate medical and nursing management of patient care, including procedures and medication refills.
• Accurately maintains and updates the patient’s clinical records according to agency, State and Federal guidelines.
• Documents all call encounters utilizing the patient’s Electronic Medical Record at the time of the call.
• Communicates information relating to the patient’s physical and psychological status to the physician, Advanced Practice Clinician and/or additional members of the interdisciplinary team as appropriate.
• Provides pertinent and concise reports describing patient’s response to medical and nursing plans of care.
• Participates in team meetings and works on special projects/tasks as assigned by leadership.
• Participates in the ongoing development of comprehensive health information resources, system and operational efficiencies and resources.
• Assists in interpreting department policies and procedures and advises staff on procedural changes.

Qualifications

• Registered Nurse license issued by the state in which the team member practices.
• Associate's Degree (or equivalent knowledge) in Nursing.
• Typically requires 2+ years' of acute care experience, preferably within the last 4 years (ED, Urgent Care, ICU and some Med Surg will be considered).

Requirements

• Critical thinking skills necessary to independently determine and prioritize the needs of patients using sound judgment and strong problem-solving skills.
• Knowledge of a variety of healthcare specialties, including levels of care, symptom identification and proven treatment recommendations.
• Excellent verbal communication skills demonstrating empathy, respect, restatement, open-ended questions, active listening and diplomacy with a diverse customer population.
• Ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians.
• Proven ability to independently organize and prioritize work, managing multiple priorities and maintaining a flexible schedule in a fast paced, dynamic customer service environment.
• Excellent customer service and follow-up skills including the ability to stay calm during stressful situations.
• Demonstrated proficiency as a technology user with computers, internet, desktop software packages and multiple-line telephone systems.
• Ability to converse with customers/patients while researching and documenting calls on multiple systems.
• Knowledge of documentation techniques for communication.

Benefits

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.