[Hiring] Triage Registered Nurse @Internal and External

Role Description

The Triage Registered Nurse advances the mission of Planned Parenthood by providing expertise and support to patients using remote communication including phone, text, and video. Under supervision of the Triage Manager, the Triage Registered Nurse (RN) responds to clinically oriented questions from established PPNCS patients and enhances the essential services provided in our health centers by delivering remote patient care before and after clinic appointments. Triage RNs are advocates in implementing our mission of “Advancing and protecting sexual and reproductive healthcare for all.” They may perform other related duties as assigned.

Qualifications

• Current RN licensure for the State of MN, IA, or NE
• Ability to obtain RN licensure in additional states within our affiliate as needed

Requirements

• Responds to medical questions and concerns of established PPNCS patients via phone, email, portal and other virtual communication methods
• Completes post procedure follow up phone calls, i.e. Colposcopy, IUC and implant insertion, Medical AB, Surgical AB
• Conducts clinical communications with patients regarding follow up for abnormal test results, provides patient education, and assists patients with management of follow up plans
• Documents patient calls according to approved protocols and follows approved RN Condition Specific Protocols and the PPNCS Medical Standards and Guidelines (MS&G)
• Refers patients to appropriate community resources and/or Urgent care/Emergency Departments
• Responds to online “Ask a Nurse” portal questions from PPNCS patients
• Manages phone & online birth control refill requests
• Participates in rotation to support for 24/7 after hours nurse triage hotline with call schedule shared among team
• Receives and responds to evening and weekend phone calls from patients following abortion procedures and other services performed at PPNCS Health Centers
• Provides triage for patient phone calls and, when necessary, directs patients to Urgent Care, Emergency Department, or PPNCS Health Centers for in-person follow up procedures
• Provides medically appropriate responses to medical questions and concerns, offers relevant patient education, and refers patients to community resources as needed to supplement the care they received at PPNCS
• Performs additional related duties as assigned

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan: NICE HEALTHCARE
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network
• Proximal Health – Helps members access high quality, cost-effective providers for certain services
• Employee Assistance Program
• Continued Education Reimbursement: up to $1000 per year & 2 paid CEU days
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked
• 8 hours volunteer paid time off annually
• 8 paid federal holidays & 2 paid floating holidays
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more
• Start date flexibility
• Comprehensive paid training for all health services positions & flexibility with hours per week during training
• Shift differentials: $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Travel reimbursement
• Schedules created & sent out 6 weeks in advance
• Option of picking up additional shifts, including at other locations other than your “home” clinic