[Hiring] Triage Nurse - Clinical Navigation @Virtua Health

Role Description

The Triage RN role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices by performing initial assessment and advisement for patients seeking care. Industry-standard criteria will be used along with decision-support algorithms to ensure consistent quality of care as the RN guides and educates patients. Goals include:

• Having the right patient receive the right care in the right venue at the right time.
• Optimizing the use of Same Day Appointment slots.
• Reducing interruptions to the medical staff providing care at the practices.

Position Responsibilities:

• Field incoming calls and perform detailed assessments by phone.
• Provide guidance and instruction using a decision-support tool and applied nursing judgment.
• Ensure the patient and/or caregiver understands the guidance.
• Assist the patient in securing appointment(s) as appropriate.
• Document the interaction and outcome of the call in the appropriate platforms.
• Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome.
• Perform outbound calls to patients identified by the Access Center Schedulers or the individual Primary Care Practices to assist the patient with concerns and questions that are clinical in nature.
• Act as a support resource for the other integrated service lines related to handling urgent/emergent patient care questions by utilizing the decision-support tool.
• Provide clinical support to other integrated service lines during low-volume work cycles; i.e., medication questions and refills, follow-up to test results, quality review of documentation, and other assorted duties.

Qualifications

• Experienced RN with at least five years of patient and clinical experience (critical care/emergency department experience preferred).
• Registered Nurse from an accredited school of professional nursing.
• BSN preferred.

Requirements

• Active NJ RN licensure.

Benefits

• Medical/prescription insurance.
• Dental and vision insurance.
• Health and dependent care flexible spending accounts.
• 403(b) (401(k) subject to collective bargaining agreement).
• Paid time off.
• Paid sick leave as provided under state and local paid sick leave laws.
• Short-term disability and optional long-term disability.
• Colleague and dependent life insurance and supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program that includes free counseling sessions.