[Hiring] Triage Nurse @State of North Carolina

Role Description

The Triage Charge Nurse provides comprehensive clinical care through assessment, intervention, coordination, and education to promote offender health and safety. Key duties include:

• Conducting telehealth triage via telephone or video consultations.
• Evaluating medical complaints and formulating timely nursing responses.
• Performing accurate clinical assessments by integrating subjective symptoms with objective findings.
• Applying sound nursing judgment and operating independently within the scope of the Nurse Practice Act.
• Supporting continuity of care by developing and implementing care plans based on established protocols, provider guidance, and facility policy.
• Assisting with urgent care and administering medications.
• Coordinating follow-up care and responding to medical and mental health emergencies.
• Providing education on chronic disease, communicable conditions, treatment compliance, and preventive health measures.
• Collaborating closely with providers, dental, and behavioral health teams.
• Documenting and reviewing triage encounters and clinical actions.
• Maintaining accurate and up-to-date nursing records.
• Generating routine reports related to clinical volume, case types, and performance metrics.
• Providing education and training for the triage team.
• Reporting clinical concerns to the appropriate clinical chains of command.
• Assisting in orienting and mentoring nursing staff.
• Delivering on-the-job training and supporting quality assurance initiatives.
• Modeling professionalism and providing compassionate support to patients and families.
• Contributing meaningfully to staff development and interdisciplinary care planning.

This role is primarily remote; however, occasional onsite work, mandatory facility orientation, and travel to correctional facilities may be required based on orientation needs, program, and operational needs.

Qualifications

• Strong knowledge of professional nursing practices, pharmacology, physical assessment, and patient safety.
• Documented ability to interpret and convey complex clinical information clearly and confidently both orally and in writing.

Requirements

• Licensed to practice as a Registered Nurse in the State of North Carolina.

Benefits

• Health Insurance options.
• Retirement Plans.
• NCFlex Supplemental Benefits.
• Paid Vacation, Sick, and Community Service Leave.
• Paid Parental Leave.