[Hiring] Triage Nurse @Millennium Physician Group

Role Description

The Remote Triage Nurse (RN) plays a vital role in healthcare settings, providing timely and efficient support to patients through remote communication channels. You will be responsible for gathering information from patients, conducting initial assessments, and making decisions regarding the appropriate level of care needed. Your ability to quickly and accurately identify urgent medical situations will be essential in ensuring the timely and appropriate treatment of patients.

Essential Duties and Responsibilities

• Uphold and support the mission, objectives, and policies of Millennium Physician Group.
• Respond promptly to incoming calls.
• Triage the caller’s stated symptoms and provide assessment to determine the appropriate level of care required to safely meet the patient's medical needs (Emergent, urgent, non-urgent or home care setting).
• When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference materials provided.
• Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule physician appointments, or refer calls when necessary to the appropriate medical facility, personnel, or specialized community service.
• Document patient encounters within the Electronic Medical Record utilizing the appropriate computer software in compliance with the approved policies and procedures.
• Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.
• Maintain current nursing licensure by completing applications for renewal in a timely manner and complying with all requirements for continuing education.
• Maintain current nursing skills and knowledge base by completion of mandatory continuing education and other education provided by Manager.
• Work their assigned rotating set schedule from 0800 to 2000 EST, to include every other weekend and/or holidays.

Qualifications

• Graduate of an accredited School of Nursing, Registered Nurse.
• Current Registered Nurse with Multi State License.
• Prefer minimum of 5+ years of recent clinical experience in critical care/emergency and/or telephonic triage.
• Participation in continuing education program.
• Strong communication and interpersonal skills.
• Must be able to pass a basic test on the computer, clinical knowledge, and typing skills.

Requirements

• Excellent organizational abilities and documentation skills.
• Must be logical and clearly expressed.
• Ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff, and medical service providers.
• Compassionate and empathetic approach to patient care.
• Must be capable of making independent nursing decisions.
• Must be able to work well under stress and relate to patients and members of the healthcare team in a tactful manner.
• Must have adequate typing skills and basic computer skills.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Advanced knowledge of Excel needed; Athena knowledge preferred.

Physical Demands

• Good manual and finger dexterity, excellent verbal and written communication, hearing, visual acuity, and color distinction.
• Must sit in front of a computer screen for a prolonged period of time.
• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, talk or hear, and smell.
• Occasionally required to sit and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The nurse must sit in front of a computer screen for a prolonged period of time while wearing a headset.