[Hiring] Triage Nurse @GPW Health Center Inc

Role Description

The Remote Triage Nurse plays a critical role in delivering high-quality patient care by assessing and prioritizing patient needs through telephonic or virtual communication. This position involves:

• Evaluating symptoms and providing appropriate medical advice.
• Determining the urgency of care required to ensure patient safety and effective resource utilization.
• Collaborating closely with healthcare providers to facilitate timely interventions and referrals.
• Contributing to expanding access to healthcare services across diverse populations within the United States.
• Supporting the healthcare system by reducing unnecessary emergency visits and guiding patients to the most appropriate level of care.

Qualifications

• Current and unrestricted Registered Nurse (RN) license in the United States (qualification may be met by an experienced LPN with a minimum of 5 years experience).
• Minimum of 2 years clinical nursing experience, preferably in emergency, urgent care, or primary care settings.
• Strong knowledge of medical terminology, clinical protocols, and triage procedures.
• Excellent communication skills with the ability to assess and counsel patients remotely.
• Proficiency with electronic health records (EHR) and telehealth technology.

Requirements

• Certification in Telephone or Telehealth Nursing (e.g., CTN or CPHQ) - preferred.
• Experience working in a remote or virtual healthcare environment - preferred.
• Familiarity with multiple EHR systems and teletriage software platforms - preferred.
• Background in patient education and chronic disease management - preferred.
• Bilingual abilities to support diverse patient populations - preferred.

Responsibilities

• Conduct thorough patient assessments via phone or video calls to evaluate symptoms and medical history.
• Provide evidence-based medical advice and education to patients, ensuring clear communication and understanding.
• Determine the urgency of patient conditions and prioritize care accordingly, including directing patients to emergency services when necessary.
• Document all patient interactions accurately and maintain compliance with healthcare regulations and privacy standards.
• Collaborate with physicians, specialists, and other healthcare professionals to coordinate patient care and follow-up.

Skills

• Utilizes clinical assessment skills daily to evaluate patient symptoms accurately and determine the appropriate level of care.
• Strong communication skills are essential for effectively educating and reassuring patients remotely.
• Proficiency with telehealth technology and electronic health records enables efficient documentation and coordination with healthcare teams.
• Critical thinking and decision-making skills are applied continuously to prioritize cases and manage urgent situations appropriately.
• Interpersonal skills foster collaboration with multidisciplinary teams to optimize patient outcomes and maintain high standards of care.

Benefits

• 401(k) plan with employer contribution
• Health insurance, including HSA plan
• Dental insurance
• Vision insurance
• Voluntary benefits available through Unum
• Employee assistance program
• Referral program
• Seven paid Federal holidays
• Employer-paid life insurance
• Bereavement leave
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Employee discount program