[Hiring] Triage Clinical Guide @Devoted Health

Role Description

We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you’ll be responsible for providing telephonic advice and clinical triage when Devoted Health members call us for support. You'll serve as a fierce advocate, helping them achieve better health outcomes and connecting them with the necessary resources.

Our ideal Triage Clinical Guide is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding member experience. You possess excellent clinical judgment, are ready to innovate, and are excited about changing the way healthcare is delivered. You will be joining a team of adaptable, scrappy, and resilient professionals who are proud to be part of the Devoted family, creating a revolution in care delivery.

Schedule Details:

• This is a full-time, night shift role.
• You will work three (3) scheduled clinical shifts per week on a rotating basis, including weekends and holidays.
• Shifts are scheduled based on business needs and may include:
  • 8:00 PM – 8:30 AM ET (current primary shift)
  • 6:00 PM – 6:30 AM ET (alternate shift)
• The remaining 2.5 hours per shift are reserved for administrative work, training, and team meetings.
• Shift assignments are subject to change based on operational needs, and candidates must be flexible to work either schedule as required.

Qualifications

• An active, unencumbered Compact RN license OR a willingness to obtain additional state licenses as needed (for non-compact states).
• A minimum of 5 years of direct patient care experience.
• Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting.
• Prior telehealth experience is required.
• Eager to learn and able to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems.
• Exceptional communication and active listening skills.
• Enjoy fast-paced work, are eager to task-switch, and are always happy to help colleagues.

Requirements

• BSN (Bachelor of Science in Nursing) degree preferred.
• Experience caring for older adult populations.
• Experience working within population health or value-based care programs.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more....

Company Description

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm.

To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.