[Hiring] Transplant Liaison Lead @DaVita Kidney Care

Role Description

The Lead Transplant Liaison (Lead TL) is a "player-coach" and operational leader who guides Transplant Liaisons while managing their own patient panel. This role ensures consistent execution of the Transplant Liaison model, reporting to the Transplant Liaison Supervisor. The Lead TL supports teammates through coaching, workflow oversight, and operational guidance to ensure patients receive coordinated support throughout the transplant process. As a subject matter expert, the Lead TL mentors and trains the team on best practices, documentation, and addressing social drivers of health (SDOH). This position helps refine standard operating procedures (SOPs) and workflows to improve program performance and consistency. The Lead TL also supports the supervisor by presenting operational insights to leadership.

• Manage workflow, support new processes, and address complex patient and transplant center challenges.
• Use data to identify performance trends, drive key performance indicators (KPIs), and improve transplant access and outcomes.
• Provide day-to-day guidance under the supervisor's direction.
• Organize, monitor, evaluate, and support TL workflow for timely and consistent execution.
• Demonstrate the ability to lead a team, delegate tasks, and provide clear work direction.
• Drive program outcomes and key performance metrics by supporting TLs in overcoming barriers and optimizing patient progression.
• Facilitate ongoing teammate development through coaching, mentoring, and continuous training.
• Attend and/or lead team meetings, trainings, operational calls, and partner sessions as required.
• Demonstrate consistent leadership qualities, professionalism, and reliability.
• Maintain strict confidentiality at all times when handling patient, teammate, and organizational information.

Qualifications

• Bachelor’s Degree Required
• Minimum 2 years TL experience Liaison Program
• Excellent communication and interpersonal skills
• Proficient in computer skills and with proficiency in MS Word, Excel, PowerPoint, and Outlook

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Description

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.