[Hiring] Transitions of Care RN Care Manager @Mass General Brigham

Role Description

As an integral member of the Population Health Management Operations team, The Transition of Care Nurse Care Manager provides episodic care management for Medicare Shared Savings Program (MSSP) and Medicaid ACO patients from inpatient admission to home. This includes follow up phone calls after discharge, medication reconciliation, and ensuring patient has appropriate follow up appointments scheduled as well as documenting and ensuring all billing requirements are met prior to submitting TCM charges.

• Manages episodic transitions of care for Medicare Risk and Medicaid risk patients from inpatient discharge to home as applicable.
• Calls all discharged patients within two business days of discharge and conducts post discharge assessments.
• Works alongside the PHM Clinical Pharmacist to identify and perform Medication Reconciliation for identified patients within the two day follow up phone call.
• Reviews discharge instructions/paperwork prior to call to review with patient any action items needed prior to follow up appointment.
• Facilitates face to face follow-up appointment with their PCP within 7-14 days after discharge (or according to discharge instructions if applicable).
• Documents patient interaction (phone calls) in the appropriate patient chart in the electronic medical record.
• Manages and coordinates transitions of care by communicating the care plan to other providers and care managers and applicable practice staff.
• Maintains all documentation according to standards and requirements.
• Ensures all Transitions of Care (TCMs) meet appropriate billing requirements prior to submitting documentation to the billing department per protocol yet TBD.
• Demonstrates effective teamwork and collaboration with the primary care provider and the care team.
• Engages the patient and caregiver as active members of the care team and facilitates an organized and effective, warm hand off for transitions of care back to the patient's medical home (PCP).
• Participates in regular meetings with the providers and the care team to identify opportunities for better transitions or to modify workflows as needed.
• Communicates with other PHM and Regional Service Operation (RSO) departments and sites to foster collaboration as a 'system' around the patients served.

Qualifications

• Required: Associate’s Degree Nursing (ASN) or Bachelor’s Degree Nursing (BSN).
• RN License for State of MA.
• 3+ years of experience in hospital, health plan or community case management or utilization management role.
• Care management or home care background.
• Managed Care or previous healthcare reimbursement knowledge.
• Preferred: Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care.
• Certification in Case Management (CCM) and/or other applicable professional certification preferred.
• Previous experience working in a post-acute setting such as LTAC, acute rehabilitation, skilled nursing facility, or homecare.
• Bedside nursing experience.

Requirements

• Excellent organizational skills.
• Excellent oral, written, and telephonic skills and abilities.
• Critical thinking and problem-solving ability.
• Demonstrated ability to present and speak in front of groups.
• Demonstrated competency working with health care setting computer systems.
• Competence in Microsoft Word, Excel and PowerPoint.
• Ability to work effectively with physicians and their staff in a physician practice setting.
• Ability to work a flexible schedule including some required evenings or early mornings.
• Knowledge of levels of care and the continuum of health care services.
• Ability to handle routine work, unexpected priorities, and multi-task.
• Requires autonomy in decision making using sound judgment based upon factual information, clinical experience and nursing process.
• Ability to work with various practice sites.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums and bonuses as applicable.
• Recognition programs designed to celebrate your contributions and support your professional growth.

Company Description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.